Jocelyn Cebreros
Lancaster,CA
Summary
With a positive attitude and genuine interest in helping others, well-prepared to excel in a customer-focused environment. Ability to quickly grasp company products and services ensures accurate and efficient customer support. Eager to utilize and enhance communication and problem-solving skills in any customer service role.
Overview
13
13
years of professional experience
Work History
Lead Generator
Rowland Air
Canyon Country, CA, US
05.2024 - 01.2025
- Generating leads and doing live transfers to schedule the leads
Customer Service Associate
Ace Cash Express
Los Angeles, CA, US
04.2017 - 05.2024
- Check cashing, wire transfers, cash handling, loan processing, sales
Provider
In Home Supportive Services
Los Angeles, CA, US
09.2011 - 11.2018
- Providing personal needs for my recipient
Customer Service Representative
Babies 'R' Us
Alhambra, CA, US
10.2016 - 02.2017
- Cashier, sales, labeling & stocking, warehouse, assembler
Front Desk Receptionist
Dolores Mission School
Los Angeles, CA, US
03.2015 - 09.2016
- Answering and redirecting phone calls, greeting families, filing and organizing paperwork
Hardlines Team Member
Target
Alhambra, CA, US
10.2014 - 01.2015
- Sales associate, stocking, labeling and cashier (seasonal hire)
Crew Member
Burger King
Pico Rivera, CA, US
03.2012 - 03.2013
- Cashier, clean up crew, food handler (serv-safe certificate)
Education
Roosevelt High School
Los Angeles, CASkills
- Interpersonal and written communication
- Telephone and email etiquette
- Appointment scheduling
- Customer needs assessment
Languages
Spanish
Native or Bilingual
Timeline
Lead Generator
Rowland Air
05.2024 - 01.2025
Customer Service Associate
Ace Cash Express
04.2017 - 05.2024
Customer Service Representative
Babies 'R' Us
10.2016 - 02.2017
Front Desk Receptionist
Dolores Mission School
03.2015 - 09.2016
Hardlines Team Member
Target
10.2014 - 01.2015
Crew Member
Burger King
03.2012 - 03.2013
Provider
In Home Supportive Services
09.2011 - 11.2018
Roosevelt High School