Jocelyn Centeno
Houston,Texas
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
4
4
years of professional experience
Work History
Residential House Manager
DePelchin
10.2023 - Current
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisting all 12 residents with daily hygiene and living tasks.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Ensured safe and supportive living environments through diligent supervision and adherence to protocols.
- Ensured a clean and well-maintained living environment with thorough organization and housekeeping skills.
- Utilized conflict resolution skills to mediate disputes among staff members or family members when necessary.
- Coordinated schedules and appointments, streamlining daily routines for the family''s convenience.
- Upheld confidentiality and discretion in all aspects of the role, maintaining the trust of the family and respecting their privacy.
- Provided support during times of crisis or emergency situations by acting decisively under pressure.
- Maintained detailed records of all 12 residents
Shift Leader
Dynamic Service Solutions
04.2022 - 09.2023
- Supervision of 104 youth and 20+ staff members
- Provides services to at-risk youth ages 13-17
- Maintain constant communication with superiors, staff members, and children
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Developed training program for new employees, speeding up their integration into team.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Provide education and adequate supplies for proper hygiene habits and social skills
- Managed a timely schedule that included school, recreational time, mealtime and downtime for the children and staff members
- Keep an informed record of the needs of youth in care to be able to provide consistency
- Attended all day shift, mid shift and end of shift meeting
- Educated staff on organizational mission and goals to help employees maintain client success
- Create and implement new policies, protocols, and activities such as Daily Recreational activity, Field Trips, Parties, Decorations for each season and events
- Oversees the overall safety, accountability and security of facility.
Unit Leader
BCFS
03.2021 - 02.2022
- Directly supervise and maintain a unit with 112 children and 22 staff members
- Work directly with both gendered at-risk youth from ages 1 year to 17 years of age
- Ensured all protocols were being adhered and all staff followed proper uniform and personal protective equipment protocols
- Managed a timely schedule that included school, recreational time, mealtime and downtime for the children and staff members
- Attended all day shift, mid shift and end of shift meeting
- Enhanced team productivity by implementing effective communication strategies and streamlining processes.
- Built strong relationships with cross-functional partners to facilitate smooth project execution and achieve shared goals.
- Developed high-performing teams through ongoing coaching, mentoring, and professional development opportunities.
- Maintained accurate records of unit activities and progress, ensuring timely reporting to senior management as needed.
- Collaborated closely with other unit leaders to align departmental objectives and maximize collective impact on organizational success.
- Led unit members in achieving project milestones through efficient task delegation and resource allocation.
- Streamlined decision-making processes for increased efficiency while still maintaining thorough consideration of all factors involved.
- Enhanced employee satisfaction levels by recognizing achievements regularly and offering constructive feedback during performance reviews.
- Established a positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Immigration Legal Assistant
Goldberg Law Oce
11.2020 - 03.2021
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Attended court hearings and depositions to take notes and document proceedings.
- Process payments for $1,000 + via cash, card or checks
- Created weekly, monthly, and quarterly expense reports.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Supported the firm''s marketing efforts by drafting informative content related to immigration law topics.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Conducted client intake interviews to determine client service need and eligibility.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Managed high-volume caseloads, ensuring timely completion of tasks and positive outcomes for clients.
Education
High School Diploma -
Morton Ranch High School
Katy, Texas01.2014
Skills
- Multitasking
- Adaptability
- Reliability
- Excellent Communication
- Microsoft Office
- Team Leadership
- Crisis Intervention
- Behavior Modeling
- Emergency Response
- Problem-Solving
- Continuous Improvement
- Resourcefulness
Languages
Spanish
Native or Bilingual
Timeline
Residential House Manager
DePelchin
10.2023 - Current
Shift Leader
Dynamic Service Solutions
04.2022 - 09.2023
Unit Leader
BCFS
03.2021 - 02.2022
Immigration Legal Assistant
Goldberg Law Oce
11.2020 - 03.2021
High School Diploma -
Morton Ranch High School
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