Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Cervantes

North Richland Hills,TX

Summary

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Experienced with production management, focusing on optimizing operations and leading teams. Utilizes effective communication and problem-solving skills to maintain high standards of quality and efficiency. Knowledge of lean manufacturing principles and process improvement techniques, ensuring consistent and reliable production outcomes.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

CTI Foods
12.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Production Lead

CTI Foods
02.2020 - 12.2023
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Trained workers in proper operation, calibration, and maintenance of production line equipment.
  • Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.

Education

Associate of Arts -

Tarrant County College
Fort Worth, TX
06-2027

GED -

Pacheco High School
Los Banos, CA
06-2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Verbal and written communication
  • Call forwarding
  • Mail handling
  • Email correspondence

Languages

Spanish
Professional Working

Timeline

Front Desk Receptionist

CTI Foods
12.2023 - Current

Production Lead

CTI Foods
02.2020 - 12.2023

Associate of Arts -

Tarrant County College

GED -

Pacheco High School

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Jocelyn Cervantes