Travel, Hiking, Golf
Jocelyn Charles
Program Manager
New York,NY
Summary
Initiative-taking leader with more than a decade of managerial supervision of Case Managers, Mid-level managers, Kitchen & Building Operations Team. Effective at creating, managing budgets, and securing fiscal responsibilities. Experienced in interviewing, hiring, and developing staff. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply twenty years of experience to new professional challenges with growth-oriented organization.
Overview
23
23
years of professional experience
3
3
English, Haitian Creole, French
Work History
Program Director
SUS- Services
New York, NY
09.2019 - 06.2021
- Managed an Independent Living Residence Building for mental health Adolescents and Adults.
- Lead a team of clinical therapist, case managers and residential aide
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Shelter Director
Acacia, Mental Health
New York, NY
01.2014 - 01.2015
- Supervised the opening of a new seventy-two beds Mental Health Shelter for Women under the Guidelines of Department of Homeless Services
- Managed a team consisting of Director of Social Services, Case Managers, RAs, and a Building Maintenance Team
- Conducted weekly, and Monthly detailing- Incidents, Residents Progress, Housing Placements and Discharges
- Maintained bi-weekly and Monthly Supervision of staff and Case Records
- Scheduled Monthly Emergency Evacuation Exercise with Residents and Staffs
- Developed Network system with Community organization providing Medical and Mental services to residents
- Collaborated with Housing Brokers & Landlords to access Adequate Housing for residents with Low Income Vouchers
- Worked with Fire Department of New YORK re: efficiency of Fire Panel, Building Sprinkler and Exit Strategies.
Site Director
Heritage
Bronx, NY
01.2011 - 01.2012
- Administered of a Single Room Occupancy Building for 114 Residents diagnosed with Mental Health, HIV, and Substance abuse issues
- Led a team consisting of 2 Social Workers, 2 Nurses, a psychologist, 1 Housing Specialist, and Multiple Case Managers
- Monthly Report to Department of Homeless Services (DHS), Department of Mental Health (DOMH) and HIV/AIDS Services Administration (HASA) in areas of Building Occupancy, Incidents, Benefits, Employment, Death
- Functioned with citywide shelter & community-based programs to provide housing placement to individuals in need of placements
- Streamlined program budget to minimize waste & to better service the needs of the residents by allocating funds to areas needed
- Oversaw Building Management Team re, Outdated leases, daily Building Maintenance, maintenance of Heating System, Rodents’ infestation, and proper maintenance in communal areas.
Director
Covenant House
New York
- Of Community & Outreach Programs 5 Boroughs
- In Charge of four Community Based organizations/Outreach Program with annual budget of more than $1 million
- Supervised four mid-level managers, more than 20-line staff, numerous College interns and volunteers
- Developed cost cutting measures while maintaining programs’ effectiveness and successes
- Presented monthly and quarterly statistical data to Director of Operations and Board Members
- Mentored mid level managers in Budget management and Program Development
- Implemented and maintained compliance of DYCD Grants requirements
- Facilitated with Grants Department to fulfill mandated goals and Job Training Center to maintain efficiency in the delivery of employment services to our clients
- Created partnerships with local government office and Banks for funds solicitation, job placement and trainings
- Linked programs with local Universities for GED Placements and as a placement center for Interns in the fields of Social Work and Education to provide services to our clients.
Deputy Director of Executive Services
New York, NY
- Supported the Executive Director and the Executive Council members with the coordination of meeting schedules and fundraising events
- Collected and assembled all financial and programs reports for Board of Directors meetings
- Responsible for all correspondence between local Executive Director
- Organized agency wide events to promote Programs’ cohesiveness and teamwork
- Maintained a fluid line of communication between the Executive Director, the Board of Directors, and the different branches of the agency and external Community Based Organizations
- Deputy Director of Community & Outreach Programs
- Supervised four Coordinators among twenty-five community programs’ employees, a GED Program and three Van Outreach Staff
- Created and monitored program Fiscal responsibilities
- Trained programs’ coordinators in the development of Annual Budgets to sustain operations
- Adapted Quarterly fiscal meetings for follow up on programs effectiveness and budget expenses
- Partnered with Board of Education in creating an on-site GED Program in all four programs’ sites.
Director of Community Programs, Deputy Director of Executive Services, Deputy Director of Programs, Deputy Director of Regional
Covenant House
New York
01.1998 - 01.2009
Education
Master of Arts - Administration/Policy Analysis
Brooklyn College
Bachelor of Arts - Political Science & History
York College of the City University of New York
Skills
Program leadership
undefinedInterests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Program Director
SUS- Services
09.2019 - 06.2021
Shelter Director
Acacia, Mental Health
01.2014 - 01.2015
Site Director
Heritage
01.2011 - 01.2012
Director of Community Programs, Deputy Director of Executive Services, Deputy Director of Programs, Deputy Director of Regional
Covenant House
01.1998 - 01.2009
Director
Covenant House
Deputy Director of Executive Services
Master of Arts - Administration/Policy Analysis
Brooklyn College
Bachelor of Arts - Political Science & History
York College of the City University of New York
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