Jocelyn Coleman
Stansbury Park
Summary
Dynamic and results-driven professional with extensive experience at McKesson, excelling in office administration and customer service. Proven ability to enhance operational efficiency through strong problem-solving skills and meticulous data entry. Adept at applying behavior analysis techniques to foster client development, ensuring high levels of satisfaction and engagement.
Overview
30
30
years of professional experience
Work History
Registered Behavior Technician
Behavior Supports and Solutions
01.2025 - Current
- Implemented behavior intervention plans to support client development and skill acquisition.
- Monitored client progress and documented behavioral data for analysis and reporting.
- Provided one-on-one support to clients, reinforcing positive behaviors through structured activities.
- Collaborated with team members to adapt strategies based on individual client needs and goals.
Administrative Assistant
Deseret Industries
01.2018 - 01.2021
- Coordinated office activities, ensuring efficient communication and workflow among departments.
- Maintained filing systems and documentation, improving information retrieval processes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Owner/Director/Instructor
Dancers Edge
03.2006 - 06.2014
- Manage business finances
- Solicit and develop new business accounts
- Direct and coordinate the financial budget to fund operations.
- Confer with staff members to discuss issues, coordinate activities, and resolve problems.
- Direct, plan, and implement policies, objectives, and activities of the business to ensure continuing operations and increase productivity.
- Appointed managers and delegated responsibilities to them.
Office and Inventory Manager
Mckesson
08.1995 - 01.2006
- Interview and hire staff, and oversee staff training.
- Administer online purchasing systems
- Responsible for the integrity of the purchasing & inventory systems
- Responsible for tracking the progress of shipments and addressing any problems.
- Maintain inventory control
- Maintain good relationships with Vendors
- Administer systems and programs to reduce loss
- Responsible for working with warehouse personnel to Identify potential for loss and develop strategies to eliminate it.
- Coordinate and conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.
- Maintain documentation of all loss prevention activity.
- Review loss-prevention exception reports and discrepancies to ensure adherence to guidelines.
Sales Administrator
Mckesson
08.1995 - 01.2006
- Assisted in setting up new accounts, with proper cost of goods and contracts.
- Updated database with customer and sales information.
- Answered customers' questions regarding products, prices and availability.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Accounting Clerk
McKesson
08.1995 - 01.2006
- Processed invoices and payment requests accurately and timely.
- Assisted with month-end closing procedures to ensure financial accuracy.
- Reconciled vendor statements and resolved discrepancies efficiently.
- Maintained organized financial records for easy retrieval and audit compliance.
Education
High School Diploma -
Union High School
Roosevelt, UtSkills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Customer and client relations
- Computer proficiency
Timeline
Registered Behavior Technician
Behavior Supports and Solutions
01.2025 - Current
Administrative Assistant
Deseret Industries
01.2018 - 01.2021
Owner/Director/Instructor
Dancers Edge
03.2006 - 06.2014
Office and Inventory Manager
Mckesson
08.1995 - 01.2006
Sales Administrator
Mckesson
08.1995 - 01.2006
Accounting Clerk
McKesson
08.1995 - 01.2006
High School Diploma -
Union High School