Jocelyn Conklin
Susquehanna,PA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Bartender
The Fishin Hole Bar and Grille
05.2025 - Current
- Prepared a variety of cocktails and beverages according to standard recipes
- Provided exceptional customer service to enhance guest experience
- Maintained cleanliness and organization of bar area
- Assisted in managing inventory levels and ordering supplies
- Collaborated with kitchen staff to ensure timely food service
- Handled cash transactions accurately and efficiently
- Demonstrated knowledge of drink menus and specials to patrons
- Adapted quickly to high-pressure situations during peak hours
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Server
Lakewood Lodge and Restaraunt
05.2023 - 12.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area for optimal service efficiency.
- Assisted in inventory management, tracking stock levels, and reordering supplies.
- Engaged with patrons to create a welcoming atmosphere and enhance customer experience.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Adapted quickly to changing menus and special requests from customers.
- Followed health and safety regulations while handling food and alcohol products.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cashier Manager
Robs Market
05.2021 - 05.2023
- Supervised daily cash register operations, ensuring efficient transaction processing and customer service.
- Trained and mentored new cashiers on company policies and customer engagement strategies.
- Implemented inventory management practices to maintain accurate stock levels for checkout items.
- Resolved customer inquiries and complaints, enhancing overall shopping experience at the market.
- Collaborated with management to improve checkout processes, reducing wait times for customers.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Bachelor of Science - Secondary Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Cash register operation
- Marketing and sales experience
Timeline
Bartender
The Fishin Hole Bar and Grille
05.2025 - Current
Bartender/Server
Lakewood Lodge and Restaraunt
05.2023 - 12.2024
Cashier Manager
Robs Market
05.2021 - 05.2023
Bachelor of Science - Secondary Education
Bloomsburg University of Pennsylvania