Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Connor

Conroe

Summary

I am an enthusiastic individual with skills in working in both team-based and independent capacities. I bring a strong work ethic and excellent organizational skills to any setting and am excited to begin a new challenge with a successful team.

Overview

5
5
years of professional experience

Work History

Intake Specialist

Aspen Lake DME
06.2025 - 09.2025
  • Conducted thorough client intakes to gather essential information and assess needs.
  • Collaborated with interdisciplinary teams to ensure seamless service delivery for clients.
  • Maintained accurate records in client management systems, enhancing data integrity and retrieval efficiency.
  • Developed and implemented standardized intake procedures, improving process consistency across the department.
  • Assisted clients in navigating services, providing guidance to enhance overall experience and satisfaction.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.

Waitress

Star Cinema Grill
09.2024 - 05.2025
  • Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders accurately, facilitating timely delivery to enhance dining experience.
  • Collaborated with kitchen staff to ensure seamless communication regarding menu changes and special requests.
  • Trained new team members on service standards and operational procedures to maintain consistent quality.
  • Monitored dining area for cleanliness and order, promptly addressing any issues to uphold high standards.
  • Resolved customer complaints effectively, maintaining positive relationships and promoting loyalty through attentive service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Representative

Funkosh Smoke and Vape
02.2024 - 08.2024
  • Primary responsibilities included baking pizzas and preparing related ingredients. This involved preparing dough, making fresh sauce, chopping toppings such as meats and vegetables, and baking the pizzas. I was responsible for making both custom and standard pizzas as well as preparing appetizers and sides on the menu. I monitored food inventory, cleaned the cooking station, sterilized equipment, and replaced supplies as needed.
  • Developed relationships with clients to understand their needs and provided tailored solutions.
  • Executed sales strategies that increased customer engagement and satisfaction levels.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Collaborated with team members to enhance overall sales performance and achieve targets.
  • Managed customer inquiries and resolved issues promptly to maintain positive experiences.
  • Trained new sales representatives on product knowledge and best practices for client interaction.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Independent Seller

Kirby Vacuum Sales & Service
03.2021 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Carhop/ Crew Member

Sonic
05.2020 - 03.2021
  • Responsibilities included customer orders, handling complaints, online/take-out orders, and ensuring that restaurant menu and dining area met operational standards. Experience in cross-training on all the stations and general knowledge and understanding of the restaurant industry. As a crew member I would work a flexible schedule in all situations based on business need and provide courteous service to all customers.

Education

GED -

Conroe High School
Conroe, TX
06.2023

Skills

  • Flexible in dynamic environments
  • Professional conduct
  • Supportive demeanor
  • Collaborative team member
  • Availability for varied schedules
  • Consistent punctuality
  • Interpersonal communication
  • Cross-functional collaboration expertise
  • Analytical problem-solving
  • Strong digital literacy
  • Service excellence

Timeline

Intake Specialist

Aspen Lake DME
06.2025 - 09.2025

Waitress

Star Cinema Grill
09.2024 - 05.2025

Sales Representative

Funkosh Smoke and Vape
02.2024 - 08.2024

Independent Seller

Kirby Vacuum Sales & Service
03.2021 - 01.2022

Carhop/ Crew Member

Sonic
05.2020 - 03.2021

GED -

Conroe High School

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