Jocelyn Costa
Fall River,MA
Summary
Experienced and self-motivated General Sales Manager with 19 years of experience overseeing sales figures Upwards of 8 million. Recruiting, training and ongoing coaching 30 plus employees on average. I love building teams of knowledgeable, efficient, outgoing sales people. My goal is to become a district trainer and then ultimately a district manager. My skill set goes beyond a Strong sales background, with individual, annual, sales equaling 3.5k Solely, 8 million as a team annually.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Staples
Providence, US
06.2021 - 12.2022
- At Staples it is my social responsibility and desire to make a positive impact on our associates, customers, and the world by ensuring my store is offering high-quality, innovative, and cost-effective diverse solutions to help our customers meet their diversity spending goals and support their local communities
- Networked with neighboring businesses to get maximum business in our printing department making it the highest volume in RI!
- Created lasting relationships with all clients to keep business continuously trending up by training all staff to up sell with each sale (by adding on business cards to a poster board for a sale etc.) increased sales per day by 25% or higher compared to LY
- Provide ongoing coaching,hiring and training , advised where areas of opportunity could be met and celebrate the achievements of my team
- Effectively met sales goals and ensured the store met all standards of organization, planograms, sales and product
Multi-Unit Manager
CVS Health
Watertown, US
01.2018 - 05.2021
- Helping people on their path to better health was my goal
- I was trained in all aspects of the pharmacy
- I watched over 8 stores to provide them with: Store profit opportunities, operational improvements to ensure the work load is distributed fairly among thee employees
- I ensured all: Sales quotas were being met , or ongoing coaching / advice was provided
- Recruitment of new talent and training were being executed daily
- Holiday season aisle shifts and sales signs and tags were up accurately, neatly and effectively
- Floor-sets were executed flawlessly
- Inventory and audits were conducted daily
- Presented action plans for all P&L statements regarding departments that were trending downward
- Provided a safe, friendly work environment that was clean and welcoming to all of our customers and associates
Diamond Department Manager
Jared's Galleria of Jewelry
Dedham, US
01.2015 - 12.2017
- Company Overview: This is the sister store to Zale's
- I worked as a Diamond dept manager
- My store had a wide array of loose diamonds up to 3-4 carats in store
- I was able to build custom pieces, in store,with our private jewelers, on site, I also became the timepiece dept
- Manager shortly after becoming a registered certified Tag Heur Dealer
- Recruited new employees for general / seasonal positions, and provided ongoing coaching for all associates
- Held diamond Events to build custom jewelry and sell Estate Pieces
- Trained associates on proper closes for each sale type such as, assumption closes etc
- This is the sister store to Zale's
Assistant Manager
Zales - The Diamond Store
Braintree, US
08.2007 - 12.2014
- Created and celebrated memorable moments and milestones in my clients lives
- Created diamond events to show customer appreciation
- Received awards for being a Sales Elite at 3 million annually (solely)
- Exceeded sales quotas by achieving a clientele following and sales performance above projected expectations
- Trained all associates to ask qualifying questions and practice sales tactics that narrow the search for the customer and overcome sales objectives to close the sale
- Trained all associates the different sales closing techniques , such as an assumption close to equip them with the tools necessary to succeed
Fine Jewelry Consultant
Hannoush Jewelers
Swansea, US
01.2004 - 07.2007
- Entry to becoming a gemologist and diamontologist
- Exceeded individual sales goals daily
- Sold extended service plans
- Maintained all inventory counts were accurate
- Paid invoices
- Created high end gem and diamond jewelry repairs
- Entered and coded jewelry to be repaired, created custom engravings etc
- Arranged jewelry to reflect current sales, showcase Estate pieces and accentuate luxurious, one of a kind pieces to their fullest potential
Education
Business Administration - Business Management
Bristol Community College
Fall River, MASkills
- Sales Management
- Retail Management
- Recruiting
- Salesforce
- Business Development
- Management
- Merchandising
- Upselling
- Loss Prevention
- Store Management Experience
- Negotiation
- Strategic planning
- Project Management
- Pricing
- Internal Audits
- Presentation skills
- Profit & Loss
- Customer Relationship Management
- Assistant manager experience
- Computer skills
- Communication skills
- Property management
- Hotel experience
- Hospitality
- Customer service
- Events management
- Sales
- Relationship management
- Social media management
- Analysis skills
- Restaurant experience
- Outside sales
- Mentoring
- B2B sales
- Driving
- Assembly
- Bartending
- Time management
- Organizational skills
- Data governance
- Microsoft Office
- Inventory control
- Leadership
- Retail sales
- Public speaking
- Succession planning
- Supervising experience
- Dealership experience
- Cash handling
- Lending
- Financial acumen
- Cash register
- Budgeting
- Microsoft Excel
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- POS
- Accounts payable
- Accounting
- Outbound calling
- Conflict management
- Kitchen experience
- Marketing
- Cold calling
- High-end sales
- Restaurant management
- Typing
- Administrative experience
- Phone etiquette
- Mechanical knowledge
- Cost control
- Staff training
- Food safety
- Computer Networking
- Resort
- Front desk
- Microsoft Outlook
- Training & development
Certification
- Diamontologist & Gemologist, Diamond Council Of America, 10/14, Present, Registered Certified Diamontologist with high honors.
- CPR Certification, Present, Will obtain willingly on my own time and expense.
- Sales Elite, 05/09, Present, Obtained highest honors award for being in top tier 'Sales Elite'.
Personal Information
Authorized To Work: US for any employer
Timeline
Manager
Staples
06.2021 - 12.2022
Multi-Unit Manager
CVS Health
01.2018 - 05.2021
Diamond Department Manager
Jared's Galleria of Jewelry
01.2015 - 12.2017
Assistant Manager
Zales - The Diamond Store
08.2007 - 12.2014
Fine Jewelry Consultant
Hannoush Jewelers
01.2004 - 07.2007
Business Administration - Business Management
Bristol Community College