Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Cuevas

Hawaiian Gardens,USA

Summary

Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training.

Overview

15
15
years of professional experience

Work History

Key Carrier

Sprouts Farmers Market Inc, Grocery
08.2021 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.

Flow, Cashier, Assets Protection

Target
10.2014 - Current
  • I began working in the Flow department where we would receive merchandise for the store, making sure all merchandise is presentable and zoned accordingly
  • I got promoted to cashier, I would handle money, communicate with guest making sure they had a good experience during their visit
  • I would assist the Guest Service Team Lead sending team members to breaks and lunch, help out with any customer complaints, all aisles are cleaned of debris to prevent any slips or falls
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • I got promoted to Assets Protection, I would help with securing the safety of team members and guests when coming into our store
  • We review our losses in each department and communicate with proper management how to prevent any more losses, report all losses and prevented losses onto our computer system to gather more intel to improve our sales and losses
  • Communicating with all team members about safety and keeping an eye on potential thieves
  • Greeted customers entering store and responded promptly to customer needs.

Cashier, Salesfloor Stylist

Old Navy
11.2015 - 12.2015
  • My duty was to charge all guests for the merchandise they wanted to purchase
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Soon I was promoted to cashier assistant and my duty was to make sure all registers had enough change, if any guest complaints I was in charge of de escalating the problem

Crew Team Member

McDonald’s
08.2009 - 12.2013
  • My duty while working at McDonalds was to make sure all guests were attended for
  • Clean my area of work, cook, take the temperature of the food making sure all food was safe to serve
  • Assisting the manager with customer complaints, inforcing coaching to team members when not working safe, sending team members to break and lunch

Education

Undergraduate - Criminal Justice-Forensics

Azusa Pacific University College
Azusa, CA
11.2024

High School Diploma -

Artesia High School
Lakewood, CA
06.2011

Skills

  • WPM- 50
  • Microsoft
  • Excel
  • Communication
  • Productivity
  • Store operations
  • Store maintenance
  • Customer service
  • Workplace safety
  • Delegation

Languages

Spanish
Full Professional

Timeline

Key Carrier

Sprouts Farmers Market Inc, Grocery
08.2021 - Current

Cashier, Salesfloor Stylist

Old Navy
11.2015 - 12.2015

Flow, Cashier, Assets Protection

Target
10.2014 - Current

Crew Team Member

McDonald’s
08.2009 - 12.2013

High School Diploma -

Artesia High School

Undergraduate - Criminal Justice-Forensics

Azusa Pacific University College

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Jocelyn Cuevas