Jocelyn Cutler
Deering,NH
Summary
Detail-oriented administrative assistant specializing in office management and scheduling. Demonstrated success in streamlining operations and enhancing document organization. Strong ability to support effective team communication and improve overall efficiency.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
New England College
Henniker, NH
05.2024 - Current
- Coordinated and scheduled meetings, managing room reservations and catering services for seamless execution.
- Supported office operations by maintaining inventory levels and ordering supplies as needed.
- Organized electronic filing systems to enhance document retrieval efficiency.
- Managed incoming communications by directing calls and emails to appropriate staff members.
- Facilitated onboarding by preparing materials and assisting new employees effectively.
- Compiled data from various sources into organized reports for management review.
- Composed correspondence, including letters, memos, and presentations, as required by management.
- Ensured optimal operation of office equipment, including printers and copiers.
Customer Service Representative
Cigna Healthcare
10.2023 - 02.2024
- Resolved customer complaints efficiently through effective communication and problem-solving techniques.
- Assisted customers with inquiries, providing accurate product information and service guidance.
- Maintained detailed records of customer interactions for future reference and analysis.
- Collaborated with team members to enhance service delivery and improve overall satisfaction.
- Engaged with customers to understand needs, address issues, and provide tailored solutions.
- Promoted high customer satisfaction by delivering knowledgeable and friendly service.
- Updated databases with new and modified customer data to ensure accuracy.
- Remained calm and professional in stressful situations, diffusing tensions effectively.
Small Business Owner
Two GIrls Bakery and Gift Shop
Hillsboro, NH
08.2019 - 09.2022
- Managed daily store operations and ensured optimal inventory levels.
- Developed promotional displays to enhance product visibility and attract customers.
- Resolved customer inquiries and complaints to maintain service excellence.
- Maintained cleanliness and organization of retail space for improved shopping experience.
- Processed transactions accurately at cash register with efficient payment handling.
- Collaborated with suppliers to guarantee timely stock replenishment.
- Analyzed sales data to identify growth opportunities and implement strategies.
- Established customer loyalty program to reward repeat business and increase retention.
Subtstitute Teacher
Hillsboro Deering Elementary School
Hillsboro, NH
08.2018 - 06.2019
- Maintained positive learning environment while managing classroom behavior effectively.
- Collaborated with teachers to ensure alignment of instructional methods and resources.
- Supervised students during recess and lunch, prioritizing safety and engagement.
- Implemented school policies while fostering respectful classroom atmosphere.
- Provided instruction according to teacher's lesson plans, ensuring educational continuity.
- Enforced routines to keep students on schedule and operating consistently.
- Encouraged positive behavior through effective communication techniques.
- Supported special needs students with tailored individual instruction as required.
Home Daycare Owner
Little Munchkins Daycare
Hillsboro, NH
09.2013 - 06.2018
- Managed daily operations, fostering a safe and nurturing environment for children.
- Coordinated activities that promoted social, emotional, and cognitive development.
- Communicated regularly with parents regarding children's progress and daily experiences.
- Organized educational materials to enhance children's learning opportunities.
- Maintained an adequate supply inventory to support ongoing activities.
- Kept accurate records of attendance, meals served, and medications administered.
- Administered first aid as needed and documented all incidents involving injury or illness.
- Performed housekeeping duties to ensure cleanliness of toys and equipment.
Education
Associate of Applied Science - Occupational Therapy
SUNY Canton
Canton05-2004
Associates - Business Administration
SUNY Canton
Canton12-1997
Skills
- Microsoft Excel and spreadsheets
- Data entry and document organization
- Office management and scheduling
- Customer satisfaction and communication
- Team collaboration and problem solving
- Attention to detail and typing proficiency
- Medical terminology and computer skills
- Payroll and benefits administration
Accomplishments
- Employee of the Month
Timeline
Administrative Assistant
New England College
05.2024 - Current
Customer Service Representative
Cigna Healthcare
10.2023 - 02.2024
Small Business Owner
Two GIrls Bakery and Gift Shop
08.2019 - 09.2022
Subtstitute Teacher
Hillsboro Deering Elementary School
08.2018 - 06.2019
Home Daycare Owner
Little Munchkins Daycare
09.2013 - 06.2018
Associate of Applied Science - Occupational Therapy
SUNY Canton
Associates - Business Administration
SUNY Canton
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