Summary
Overview
Work History
Education
Skills
Reading and Hiking
Timeline
Generic

Jocelyn DeFreitas

New Bedford,MA

Summary

10 year's of customer service experience, Good Team leader and a great charismatic/ energetic personality

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Justice For Girls
01.2014 - 05.2015
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Coffee Barista

Marylou's Coffee Shop
04.2015 - 02.2021
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Streamlined drink preparation process for increased efficiency and consistent taste.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.

Boat Crew Member

Oak Bluffs Boat Launch
05.2017 - 09.2017

Ice Cream Server

Tom And Jimmies Ice Cream Polar
03.2019 - 05.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Assisted in inventory management, reducing waste and optimizing product usage.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.

Esthetician

Lua Beauty Lounge
03.2022 - 12.2023
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.

Education

Bachelor of Arts - English Composition

Bridgewater State University
Bridgewater, MA
05.2023

Skills

  • Great customer service
  • Infection Control
  • Enthusiastic
  • Client Needs Assessment
  • Great work Ethic
  • Energetic personality

Reading and Hiking

I love spending time outdoors, especially with a good book in my hands. Its one of the only things that truly turns my brain off. My favorite thing to do is to hike tons of different areas searching for the perfect reading nook to escape too.

Timeline

Esthetician

Lua Beauty Lounge
03.2022 - 12.2023

Ice Cream Server

Tom And Jimmies Ice Cream Polar
03.2019 - 05.2023

Boat Crew Member

Oak Bluffs Boat Launch
05.2017 - 09.2017

Coffee Barista

Marylou's Coffee Shop
04.2015 - 02.2021

Retail Sales Associate

Justice For Girls
01.2014 - 05.2015

Bachelor of Arts - English Composition

Bridgewater State University

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Jocelyn DeFreitas