Jocelyn Dett
Baltimore,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Surgery Scheduling Coordinator
UMMC Hospital
03.2021 - Current
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Schedule CT Scans, MRI, Ultrasound any other radiology request.
Scheduling Coordinator
UMMC
02.2018 - 03.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Submitted FMLA/disability request for patients
- Scheduled all appointments
Front Desk Registrar
UMMC
06.2011 - 02.2018
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
- Enhanced guest experience by providing personalized service and maintaining a professional demeanor.
- Processed payments accurately, balancing cash drawers at the end of each shift for financial accountability.
- Verified all insurance information.
- Submitted prior-authorizations
Education
Bachelor of Science - Business Management
UMGC
3501 University Blvd. Adelphi, MD 2078306.2024
Associate of Science - Psychology/ Business Management
The Community College of Baltimore County
Catonsville, MD06.2014
Bachelor of Science - Biology
Coppin State University
Baltimore, MD06.2004
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Procedure scheduling
- Surgical Knowledge
- Maintaining confidentiality
- Obtaining authorizations
Timeline
Surgery Scheduling Coordinator
UMMC Hospital
03.2021 - Current
Scheduling Coordinator
UMMC
02.2018 - 03.2021
Front Desk Registrar
UMMC
06.2011 - 02.2018
Bachelor of Science - Business Management
UMGC
Associate of Science - Psychology/ Business Management
The Community College of Baltimore County
Bachelor of Science - Biology
Coppin State University
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