JOCELYN DIAZ

• Assisted healthcare professionals with patient intake and documentation processes.
• Managed appointment scheduling and maintained accurate patient records using electronic health systems.
• Conducted routine clinical tasks such as taking vital signs and preparing examination rooms.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Performed EKGs and other test based on patient presentation in office
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Administered injections

Specialized in OB Department (comprehensive Perinatal Health Worker)

• Managed patient records using electronic health record (EHR) systems, enhancing data accuracy and accessibility.
• Assisted healthcare providers with patient examinations and procedures, ensuring comfort and compliance.
• Coordinated appointment scheduling and follow-ups, optimizing clinic workflow and patient satisfaction.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained inventory, vaccination and medication expiration logs to record updated documentation for tracking purposes
• Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Prepared lab specimens for diagnostic evaluation.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided CPSP services to patients
• Explained and translated test results of various kinds to patients, pharmacy refills with proper authorization.
• Requested and sent medical records to hospitals
• Filled out disability forms appropriately
• Pre-registered OB patients to their desired hospital to deliver
• Scheduled C/sections and NST( Non-stress test) directly with hospital Labor and Delivery
• Kept contact with 2 hospital representatives for any hospital updates or regulations

• Processed customer transactions efficiently
• Maintained accurate cash drawer balances throughout shifts.
• Assisted customers with product inquiries and provided exceptional service.
• Ensured compliance with company policies during cash handling procedures.
• Resolved customer complaints effectively, enhancing overall satisfaction rates.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.