Jocelyn Duffy
Springfield,MO
Overview
2
2
years of professional experience
Work History
House Cleaner
Independent Contractor - Self Employed
08.2023 - Current
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Restaurant Hostess
Mint Restaurant
08.2022 - 06.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Receptionist
Glens Falls YMCA
12.2022 - 06.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Club Pilates Franchise LLC
06.2023 - 10.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Graduated Highschool -
Glens Falls High
Glens Falls, NY12.2019
Skills
1 Customer service This is one of my biggest attributes, it’s in my nature to make people smile, laugh, feel comfortable, and welcomed
2 I learn quickly
3 Workplace agility I work well in fast paced environments
4 Hard worker I have physical, and mental stamina in the work place to take on what’s thrown at me
5 I work great with others, and understand how to work corporate as a team
6I can work under pressure I have a strong ability to stay calm in high stress situations
Timeline
House Cleaner
Independent Contractor - Self Employed
08.2023 - Current
Receptionist
Club Pilates Franchise LLC
06.2023 - 10.2024
Receptionist
Glens Falls YMCA
12.2022 - 06.2023
Restaurant Hostess
Mint Restaurant
08.2022 - 06.2023
Graduated Highschool -
Glens Falls High