Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
· Accurately and professionally conducting WOTC eligibility screenings for clients new hires over the phone.
· Answer inbound calls with friendly greeting to create positive inbound calling experience for customers.
· Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
· Investigated and resolved customer inquiries and complaints effectively to ensure client satisfaction.
· Facilitated communication between customers and other departments to facilitate resolution
· Providing clients with clear instructions on completing all forms to ensure a high rate of successful returns within the time frame.
· Maintained strict adherence to data protection regulations when handling customer information, always ensuring confidentiality and security.
· Achieved monthly performance goals consistently for call monitors and adherence contributing to the success of the call center operations.
· Perform data entry services for the company keying in the information received on forms into the system in timely and accurate manner.
· Assisted other departments with special projects as needed during peak periods, showcasing adaptability and versatility across various tasks.
· Participated in ongoing training and development, staying current on company policies and procedures to deliver accurate information to customers.
· Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.