Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOCELYN EAGLETON

Timmonsville,SC

Summary

Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Call Center Representative

Adp- Automated Data Processing
10.2014 - 07.2024

· Accurately and professionally conducting WOTC eligibility screenings for clients new hires over the phone.

· Answer inbound calls with friendly greeting to create positive inbound calling experience for customers.

· Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

· Investigated and resolved customer inquiries and complaints effectively to ensure client satisfaction.

· Facilitated communication between customers and other departments to facilitate resolution

· Providing clients with clear instructions on completing all forms to ensure a high rate of successful returns within the time frame.

· Maintained strict adherence to data protection regulations when handling customer information, always ensuring confidentiality and security.

· Achieved monthly performance goals consistently for call monitors and adherence contributing to the success of the call center operations.

· Perform data entry services for the company keying in the information received on forms into the system in timely and accurate manner.

· Assisted other departments with special projects as needed during peak periods, showcasing adaptability and versatility across various tasks.

· Participated in ongoing training and development, staying current on company policies and procedures to deliver accurate information to customers.

· Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.

Data Entry Specialist

Westat Research
06.2012 - 12.2013
    • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
    • Completed data entry tasks with accuracy and efficiency.
    • Review and process client forms through a multi-channel contact (Outgoing phone calls, IVR, mail, and faxes) in accordance with company policies and procedures.
    • Import client information through SMS system and excel spreadsheet; keeping current and updated information in order to effectively answer customer inquiries in a timely manner Listens and respond promptly and accurately to client inquiries, issues, and requests via phone and mail, in an efficient manner.
    • Conduct web research necessary to locate a client for further research.
    • Perform verification of client information for submission of sensitive documents, photocopying materials, opening, sorting and processing incoming mail and faxes for distribution.
    • Requested medical records from hospitals, physicians, and other institutions.
    • Processed and review medical records authorizations for completeness.
    • Reviewed Pathology cancer staging forms and Biopsy reports for malignancy confirmation.
    • Correspond with Participant and medical facilities about me.

Administrative Assistant

Evans Tree Service And Lawncare
06.2009 - 05.2012
    • Greet customers and handle their inquiries or direct them to the appropriate persons according to their needs.
    • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
    • Answer telephones, direct calls, and take messages.
    • Schedule and confirm appointments for clients, customers, or supervisors.
    • Complete manage calendars, and arrange appointments.
    • Compile, copy, sort, and file records of business transactions.
    • Review files, records, and other documents to obtain information to respond to requests.
    • Inventory and order materials, supplies, and services.

Education

Nursing

Florence-Darlington Technical College
Florence, SC

Skills

    • Microsoft Office
    • Data Entry
    • Customer Service
    • Administrative and Office Support
    • Meticulous attention to detail
    • Problem-solving skills
      • Interpersonal Skills
      • Computer Skills
      • Data Collection
      • Work Prioritization
      • Customer Data Confidentiality
      • Time Management

Timeline

Call Center Representative

Adp- Automated Data Processing
10.2014 - 07.2024

Data Entry Specialist

Westat Research
06.2012 - 12.2013

Administrative Assistant

Evans Tree Service And Lawncare
06.2009 - 05.2012

Nursing

Florence-Darlington Technical College
JOCELYN EAGLETON