Jocelyn Edison

• Leads strategy and execution of creative campaigns for key Fortune 100 clients
• Ownership over meetings, client communication, and finding new opportunities within the clients’ business
• Ensures projects are delivered on time, on budget, and on-brand
• Develops long-term partnerships with clients
• Manages others to deliver on promises made to the client
• Creates and presents estimates, invoices, and reports
• Establishes and tracks metrics for budgets, quality
• Increased client satisfaction by effectively managing account teams and delivering exceptional service.
• Led successful marketing campaigns for diverse industries, driving brand awareness and customer engagement.
• Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
• Mentored junior team members, fostering a collaborative environment that encouraged professional growth.
• Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
• Implemented creative solutions for complex client challenges, resulting in increased customer satisfaction ratings.
• Secured new business through targeted prospecting efforts, expanding the company''s client base and market share.
• Maintained up-to-date knowledge of industry trends and best practices, offering valuable insights to clients seeking competitive advantages.
• Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
• Directed client projects with eye for quality and customer needs.
• Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.

• Process credit card and loan applications with CSM system
• Offering products and services to help benefit customer
• Help team excel in sales goals
• Conduct monthly audit of branch
• Money management/Handling large amounts of cash
• Building business relationships.
• Setting development plans for staff
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Conducting Teller observations
• Offsite engagement
• Business blitzing
• Building relationship with business customers
• Work with business partners to ensure client success
• Hiring new associates
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

• Developed new department for the company
• Worked with third party processor to initiate client account maintenance after utilizing the machines
• Developed procedure booklet to help train new associates
• Coached team to referral goals
• Department started with just myself, my manager and one machine to a staff of 7 associates and 10 machines
• Enhanced network efficiency by implementing system upgrades and monitoring performance.
• Streamlined IT processes through the development of comprehensive documentation and procedural guidelines.
• Reduced downtime and increased productivity by providing timely technical support to staff members.
• Improved team collaboration with the implementation of advanced communication tools and platforms.
• Developed custom software solutions to address unique business challenges, increasing overall efficiency.
• Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
• Developed comprehensive training programs for new hires, ensuring a smooth onboarding experience into the IT department.

• Building customer relationships
• Offered products and services to help benefit customer
• sales goals
• conducting monthly Branch Audits
• Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Setting goals.
• Setting development plans for staff
• Weekly coaching with staff
• Conducting Teller observations
• Offsite engagement
• Bank at work blitzing
• Building relationship with business customers
• Merchant/ first data sales
• Giving great customer experience with are CEM systems 80% or higher Managing cross sale of a 4.5
• Meeting score card goals
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.

• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Expanded client base through effective networking and referral generation, leading to increased business opportunities.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Collaborated with branch team members to improve overall performance and achieve sales targets consistently.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.

● Interviewing, Hiring and Training

● Accurately Responsible for making sure that the basic up keep of the store was maintained

Worked the summers of 2010, 2011 and 2013

• Enhanced camper experience by implementing fun and educational activities tailored to their interests.
• Increased camp attendance through effective marketing and outreach strategies.
• Maintained a safe and nurturing environment for all campers by enforcing strict safety guidelines and addressing any concerns promptly.
• Developed strong relationships with parents, ensuring clear communication and trust throughout the camp season.
• Boosted loyalty and retained customers by resolving diverse concerns with service or operations.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.