Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Enriquez Tlacuatl

Jackson

Summary

Driven and customer-focused, I enhanced user experience and customer satisfaction at Baby’s Breath and Junees Jr. Leveraging exceptional service skills and teamwork, I spearheaded a website redesign and improved stockroom efficiency. My blend of problem-solving and reliable, goal-oriented work ethic drives consistent results. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

5
5
years of professional experience

Work History

Sales Associate

Baby’s Breath
04.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Spearheaded website redesign project, resulting in improved aesthetics and enhanced usability for users.

Sales Associate

Junees Jr
06.2020 - 04.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased stockroom efficiency by implementing a new organization system and training team members on proper usage.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Lakewood High School
Lakewood, NJ
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Goal oriented
  • Problem-solving
  • Exceptional customer service

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Baby’s Breath
04.2024 - Current

Sales Associate

Junees Jr
06.2020 - 04.2024

High School Diploma -

Lakewood High School
Jocelyn Enriquez Tlacuatl