Jocelyn Esquivel
Princeton,TX
Summary
Dedicated Assistant Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Service Loans
08.2019 - Current
- Handle customer calls as needed and follows through to obtain any missing information to support the customer's application.
- Analyze customer's credit and financial scenario to determine appropriate loan.
- Generate repeat business through exceptional customer service.
- Utilize advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Educate customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
Store Manager
Sun Loan
06.2016 - 08.2019
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed cash control, and store opening and closing procedures.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Education
Princeton HS
Princeton, TXSkills
- Team collaboration
- Customer service and satisfaction
- Multitasking Abilities
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Service Loans
08.2019 - Current
Store Manager
Sun Loan
06.2016 - 08.2019
Princeton HS
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