Jocelyn Estrella
Riverside,CA
Summary
Focused Receptionist with 6 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Instacart Shopper
instacart
Rancho Cucamonga, CA
10.2022 - Current
- Delivered groceries on time according to company standards for customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Provided exceptional customer service throughout the shopping experience.
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Scanned products using hand-held scanners.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Delivery Driver
Progistics Distribution
Chino, CA
07.2021 - 09.2022
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Front Desk/ Receptionist
Thaker Urological Center
Riverside, CA
01.2018 - 12.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Call Center Customer Service Representative
Susan Biegel MD Internal Medicine
Upland, CA
06.2015 - 12.2017
- Resolved customer issues in a timely manner.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Communicated courteously with customers by telephone, email, or chat systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Adhered to all company policies and procedures related to customer service.
- Responded promptly to customer inquiries via email or chat systems.
Picker/Packer
BaronHR
Ontario, CA
02.2016 - 06.2016
- Prepare orders by processing requests and supply orders
- Packing boxes; placing orders in delivery area
- Picking and filling orders from stock
- Checked stock and maintain supplies.
Education
Psychology
Riverside City College
Riverside, CA07-2024
High School Diploma -
Rubidoux High School
05.2014
Skills
- Keyboarding
- Excel
- Microsoft word
- Word
- Bilingual (5 years)
- Packing
- Picking Packing
- Warehouse Associate
- Shipping
- Picker Packer
- Shipping Receiving
- General Labor
- Picking (1 year)
- General Laborer (4 years)
- Delivery Driver Experience
- Driving
- Medical Scheduling
- Heavy Lifting
- Order Picking
- Load & Unload
- Pallet Jack
- Materials Handling
- Medical Records
- Vehicle Inspection
- Bookkeeping
- Data Entry
- Travel Coordination
- Scheduling
Certification
Driver's License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Elementary
Timeline
Instacart Shopper
instacart
10.2022 - Current
Delivery Driver
Progistics Distribution
07.2021 - 09.2022
Front Desk/ Receptionist
Thaker Urological Center
01.2018 - 12.2020
Picker/Packer
BaronHR
02.2016 - 06.2016
Call Center Customer Service Representative
Susan Biegel MD Internal Medicine
06.2015 - 12.2017
Psychology
Riverside City College
High School Diploma -
Rubidoux High School