Jocelyn Figas
Bayside,CA
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
26
26
years of professional experience
Work History
Office Manager
Sunny Brae Animal Clinic
Arcata, CA
08.1999 - Current
- Provided training to new employees on proper office procedures and customer service techniques.
- Recruited, hired and trained new medical and facility staff.
- Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
- Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled appointments for clients and managed patient records in accordance with applicable laws and regulations.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed and implemented policies, procedures, and protocols to ensure optimal operations.
- Organized events such as seminars or fundraisers designed to educate pet owners about pet health care topics.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Implemented strategies for improving overall efficiency within the practice.
- Recruited new personnel to fill vacant positions within the practice.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Attended conferences or seminars related to veterinary medicine in order to stay up-to-date on current trends in the field
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Ensured compliance with all relevant regulations and standards for the veterinary practice.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored staff performance, providing coaching and feedback as needed.
- Advised senior management on any issues related to staffing needs or changes in regulations that could affect the business.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created marketing materials such as flyers, brochures, newsletters, to promote services offered by the practice.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized monthly team meetings to discuss progress, challenges and goals.
- Negotiated contracts with vendors to obtain best prices for supplies.
- Developed employee orientation and training programs for new hires.
- Ensured compliance with federal, state and local employment laws.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in employee recruitment, hiring and interview processes.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Updated and maintained depreciation, amortization, and prepayment schedules.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Provided assistance in preparing tax returns annually.
- Generated invoices for clients and tracked payments received from customers.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Reconciled vendor statements to assist in monthly closings.
- Processed accounts payable and receivable transactions.
- Performed bookkeeping and accounting consulting services.
Registered Veterinary Technician
Sunny Brae Animal Clinic
Arcata, CA
08.1999 - Current
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Observed animals' behavior patterns to detect any signs of illness or injury.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Maintained accurate patient records using computer software systems.
- Prepared surgical instruments for sterilization and maintained a clean operating environment during surgeries.
- Assisted veterinarians in performing medical procedures and treatments, such as administering medication, drawing blood, and taking vital signs.
- Administered vaccinations according to established protocols.
- Tracked and scheduled follow-up appointments for animal treatment.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Assisted with polishing, removing stains and other dental procedures.
- Dispensed medication per doctor's orders or prescriptions from pharmacies.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Communicated with clients regarding test results or other veterinary services needed for their pet's well-being.
- Prepared and labeled medications and instructed client on administration.
- Assisted in the development of treatment plans for sick animals that included diet changes, exercise regimens or other therapeutic recommendations.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Provided nursing care to hospitalized animals, including monitoring vital signs and administering medications and treatments under the direction of a veterinarian.
- Supervised vet techs and scheduled appointments.
- Responded to emergency calls after hours when necessary.
- Performed laboratory tests such as urinalysis, fecal analysis, heartworm testing, and feline leukemia and FIV testing.
- Administered and monitored anesthesia for surgeries and operations.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Instructed staff members on proper handling of animals in accordance with safety protocols.
- Assisted with euthanasia procedures when needed.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Obtained relevant health history and information from clients to maintain medical charts.
- Operated anesthesia, oxygen and monitoring equipment.
Education
Bachelor of Science - Knesiology
California State Polytechnic University, Humboldt
Arcata, CA06-2003
Skills
- Bookkeeping
- Billing
- Vendor engagement
- Staff hiring
- Documentation expertise
- Customer service
- Payroll processing
- Business administration
- Administrative support
- Organizational skills
- Project management
- Database administration
- Workforce management
- Performance improvement
- Scheduling coordination
- Human resources
- Staff training
Timeline
Office Manager
Sunny Brae Animal Clinic
08.1999 - Current
Registered Veterinary Technician
Sunny Brae Animal Clinic
08.1999 - Current
Bachelor of Science - Knesiology
California State Polytechnic University, Humboldt
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