Jocelyn Flores
Rancho Cucamonga,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Stocker/Order Picker
HSN Fulfillment Center
Fontana, CA
11.2023 - Current
- Compared received packages against shipping documents. Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction. Use hand-held devices and computers to record and monitor inventory levels. I add new products coming into the warehouse into the inventory, making sure the right products is stocked in the correct locations. As a picker I ensure to get our customers orders out the same day to satisfy them. Im responsible for finding items stored in shelf's or rooms using barcodes or item numbers
Event Staff Member
Contemporary Services Corporation.
Los Angeles, CA
11.2023 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members. Set up event facilities and equipment, cleaned areas, and organized supplies. Provided exceptional customer service to all guests and escalated concerns where needed. I operate at concerts, professional sporting events and conventions. Welcomed guests to events, checked invitations, and oversaw proper seating.
Barista
Dazbog
Denver, CO
06.2023 - 09.2023
- I Always Strive to be efficient in everything I do throughout my shift. Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods. Contributed to a positive team environment through effective communication and collaboration with colleagues having the ability to work under pressure. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. Maintained a clean and organized workspace for optimal productivity and safety. Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty. Recommended products based on solid understanding of individual customer needs and preferences.
Food Preparation Worker
Chipotle
Chino, CA
11.2022 - 03.2023
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines. Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation. Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Restaurant Team Member
Disneyland Park
Anaheim, CA
04.2022 - 10.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment. Along side Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day. Enhanced customer satisfaction by providing efficient and friendly service during busy meal times. Arrived to work in uniform and presentable in appearance to meet restaurant standards.Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Crewmember/ Trainer
Raising Canes
Aurora, CO
08.2021 - 05.2022
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently. Trained other employees in customer service, food safety, and performance requirements. Implemented updated safety protocols, resulting in a safer workplace for all employees. I Maintained current knowledge of all team position requirements. After every shift of the new hires I Provided constructive feedback to crew members, facilitating professional growth and development, I also Collaborated with management to identify areas for improvement within the team''s performance. Maintained clean and organized work areas at all times to bring safety and quality to food preparation process. Prepared meals efficiently under time constraints for timely service during peak hours. Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients. Welcomed customers and helped determine their needs. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista/ Cashier
Freshens
Denver, CO
10.2020 - 01.2021
- Explained beverage preparation and offered samples to help customers choose ideal items. Minimized spoilage with proper use of first-in-first-out stock procedures. Greeted customers entering store and responded promptly to customer needs. I Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Make sure to restock and organized merchandise in front lanes.
Associate
Walmart
Aurora, CO
02.2020 - 10.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers. Managed returns, exchanges and refunds in accordance with store policy. I also, Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. In order to give the best customer service as possible I maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Package Handler
UPS
04.2022 - 05.2022
- Handling Packages, Labeling packages, putting the packages on the correct slot for delivery
Education
High School Diploma -
Colorado Early Colleges of Aurora
Aurora, CO05.2022
Associate of Science - Biology
Community College of Aurora
Aurora, CO08.2024
Skills
- Stock organization
- Stock Rotation
- Self-Motivated and Independent
- Safety Procedures
- Quick Learner
- Motivated Team Player
- Customer Service
- Time Management
- Critical Thinking
- Teamwork and Collaboration
- Attention to Detail
- Interpersonal Skills
- Effective Communication
Certification
CPR- Certified
EMT(Class cert)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Warehouse Stocker/Order Picker
HSN Fulfillment Center
11.2023 - Current
Event Staff Member
Contemporary Services Corporation.
11.2023 - Current
Barista
Dazbog
06.2023 - 09.2023
Food Preparation Worker
Chipotle
11.2022 - 03.2023
Restaurant Team Member
Disneyland Park
04.2022 - 10.2022
Package Handler
UPS
04.2022 - 05.2022
Crewmember/ Trainer
Raising Canes
08.2021 - 05.2022
Barista/ Cashier
Freshens
10.2020 - 01.2021
Associate
Walmart
02.2020 - 10.2020
High School Diploma -
Colorado Early Colleges of Aurora
Associate of Science - Biology
Community College of Aurora