Jocelyn Flores Soto
Napa,CA
Summary
Fully capable of feeding, brushing, and exercising animals. Talented in providing animals with the necessary special attention as well as routine care. Well-organized in terms of following to daily checklists and keeping schedules.
Overview
2
2
years of professional experience
Work History
Inside Sales Representative
Central Valley Building Supply
Napa, CA
08.2023 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Stocked shelves with merchandise when needed.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Reset store displays for special events and seasonal merchandise changes.
- Conducted outbound calls to existing clients to upsell products or services.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Provided customers with product information, pricing and availability.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Answered 20+ calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Central Valley Building Supply
Napa
01.2022 - 08.2023
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customers' questions and provided information on store procedures or policies.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed refunds for worn, damaged and broken merchandise.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer questions and provided store information.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Napa High School
Napa, CA06-2023
Skills
- Attention to Detail
- Telephone Sales
- Relationship Building
- Customer Service
- Customer Relationship Management
- Pet Sitting
- Animal Grooming
- Behavior Monitoring
- Pet Feeding
- Honest and Trustworthy
- Positive Attitude
- Communication Abilities
- Animal Handling
- Physical Fitness
- Greeting and Seating Clients
- Written and Verbal Communication
- Cleaning and Sanitizing
- Staff Training
- Customer Relations
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Inside Sales Representative
Central Valley Building Supply
08.2023 - Current
Cashier
Central Valley Building Supply
01.2022 - 08.2023
High School Diploma -
Napa High School
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