Fully capable of feeding, brushing, and exercising animals. Talented in providing animals with the necessary special attention as well as routine care. Well-organized in terms of following to daily checklists and keeping schedules.
Overview
2
2
years of professional experience
Work History
Inside Sales Representative
Central Valley Building Supply
Napa, CA
2023.08 - Current
Answered customers' questions and provided information on store procedures or policies.
Stocked shelves with merchandise when needed.
Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Reset store displays for special events and seasonal merchandise changes.
Conducted outbound calls to existing clients to upsell products or services.
Assisted in resolving customer complaints in a prompt manner.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Took inbound calls on headset, promoting products and services to secure new accounts.
Provided training sessions for new employees on company policies, procedures and best practices.
Provided customers with product information, pricing and availability.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Answered 20+ calls per shift to assist with customer questions and concerns.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Central Valley Building Supply
Napa
2022.01 - 2023.08
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Answered customers' questions and provided information on store procedures or policies.
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed refunds for worn, damaged and broken merchandise.
Trained new team members in cash register operation, stock procedures, and customer services.
Collected payments and provided accurate change.
Processed returned merchandise by strictly following store return and exchange procedures.
Welcomed customers, offering assistance to help find store items.
Assisted customers over the phone regarding store operations, product information and order placement.
Delivered high level of customer service to patrons using active listening and engagement skills.
Conducted price checks for special orders or discounts as requested by customers.
Answered customer questions and provided store information.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Greeted customers and answered any questions they had about the store's products and services.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Counted and balanced cashier drawers.
Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Napa High School
Napa, CA
2023-06
Skills
Attention to Detail
Telephone Sales
Relationship Building
Customer Service
Customer Relationship Management
Pet Sitting
Animal Grooming
Behavior Monitoring
Pet Feeding
Honest and Trustworthy
Positive Attitude
Communication Abilities
Animal Handling
Physical Fitness
Greeting and Seating Clients
Written and Verbal Communication
Cleaning and Sanitizing
Staff Training
Customer Relations
Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Inside Sales Representative
Central Valley Building Supply
2023.08 - Current
Cashier
Central Valley Building Supply
2022.01 - 2023.08
High School Diploma -
Napa High School
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