Jocelyn Franco
Victorville
Summary
A dependable individual with a willingness to take on any challenge and an enthusiastic team player with a strong work ethic and advanced problem solving skills. As well as a detailed-oriented individual seeking to help the company achieve its many goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Management/Care Ambassador
Kaiser Permanent Volunteer
08.2024 - 11.2025
- Operation Management:
- File away patients paperwork
- Put together stroke handbooks
- Get conference ready for meetings
- Take inventory and order supplies needed
- Make copied of papers needed
- Organize mail room
- Care Ambassador:
- Greet Visitors
- Restock patient rooms
- Answer call lights from patient rooms
- Retrieve Medical Equipment for staff
- Prepare Admission packets and prepare rooms
- Sit with patient, read, and walk to keep them company
- Conduct hourly rounds
- Assist with patient transport
- Pass out meals
Patient Transport
UCLA Volunteer
09.2024 - 10.2025
- Transport patients once discharged to pick up area or vehicle
- Assist patient with belonging after being discharged
- Assist patients with finding departments in hospital
- Document patient information being discharged and file away
Lead Recruiter
It's Caliber
10.2022 - 04.2024
- Responsible for interviewing candidates who are applying for clerical, driver, and general labor positions
- Answering phone calls all day throughout my shift to assist employees on any issue they come across
- Responsible for doing payroll for different clients and making sure every employee is getting paid correctly
- Visiting clients to do my weekly customer service routes and talk with management about upcoming goals about the business
- Responsible in creating excels with employees who are good candidates for our clients
- Sourcing candidates on zip-recruiter and indeed to call and schedule them to come in the office to apply
- Research new clients that can benefit our business needs
- Drug testing drivers before being dispatched
- Responsible for pulling reports for daily punches and time cards
- Responsible for pulling reports for expired documents that need to be updated Deliver checks to our employees
Sales Associate/Cashier
Macys
08.2021 - 12.2022
- Greeting customers as they would walk in the store
- Responsible for closing the registers and making sure that the money was all accurate
- Encouraging customers to open credit cards and explain all the benefits
- Check fitting rooms every 30 minutes to make sure they were always clean
- Responsible for making sure the floor was always clean
- Helping customers in finding specific items and sizes
Shift Leader/Assistant Manager
Jack in the Box
03.2018 - 10.2020
- In charge of employees throughout my shift and making sure that all employees made it to their shift
- Responsible in finding a replacement employee for call outs
- Opened and closed registers and made money drops
- Made sure the customers needs were always met and that their food was given to them in a timely manner
- Responsible that my team had the front lobby and drive thru moving at a fast pace
- Responsible for pulling daily reports with company earning for the day
- Responsible for doing my daily inventory check at the beginning of my shifts
- Making sure all meats and food were up to code
Education
Associate of Science - Nursing
Victor Valley College
Victorville, California, US12.2025
BA - Philosophy
University of California
Riverside, CA, US06.2022
Skills
- Microsoft Word
- Microsoft Excel
- Data Analyst
- Outlook
- Bilingual
- 10-Key
- Medical Terminology Course
- Data entry proficiency
Certification
Medical Terminology
Languages
English
Spanish
Timeline
Patient Transport
UCLA Volunteer
09.2024 - 10.2025
Operations Management/Care Ambassador
Kaiser Permanent Volunteer
08.2024 - 11.2025
Lead Recruiter
It's Caliber
10.2022 - 04.2024
Sales Associate/Cashier
Macys
08.2021 - 12.2022
Shift Leader/Assistant Manager
Jack in the Box
03.2018 - 10.2020
BA - Philosophy
University of California
Associate of Science - Nursing
Victor Valley College
Seal of Biliteracy-2018
State seal on high school diploma proving proficiency in Native Spanish, speaking, reading, and writing.