Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jocelyn Gallo

San Diego,CA

Summary

Self-assured service advisor proficiently handles multiple responsibilities and collaborates effectively with diverse individuals. Demonstrates exceptional customer service and problem-solving abilities.

Personable and dedicated customer service representative with extensive industry experience. Proven skill in establishing rapport with clients and maintaining customer satisfaction. Articulate, enthusiastic, and results-oriented team player motivated to contribute to company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Advisor

Dick Poe Chrysler Jeep
EL PASO, TEXAS
10.2020 - 09.2024
  • Greeted customers and addressed their needs in a professional manner.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.

Receptionist

Dick Poe Dodge
El Paso, Texas
10.2021 - 06.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.

Education

High School Diploma -

EL Paso Academy
El Paso, TX
05-2015

Skills

  • Service Estimates
  • Price Quoting
  • Clerical Support
  • Repairs Scheduling
  • Technical Support
  • Customer Service
  • Service Recommendations
  • Excellent Communication

Certification

  • JEEP EXPERT 2022-2024
  • RAM EXPERT 2022-2024
  • UCONNECT EXPERT 2022-2023

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Receptionist

Dick Poe Dodge
10.2021 - 06.2023

Service Advisor

Dick Poe Chrysler Jeep
10.2020 - 09.2024
  • JEEP EXPERT 2022-2024
  • RAM EXPERT 2022-2024
  • UCONNECT EXPERT 2022-2023

High School Diploma -

EL Paso Academy
Jocelyn Gallo