Jocelyn Gallo
San Diego,CA
Summary
Self-assured service advisor proficiently handles multiple responsibilities and collaborates effectively with diverse individuals. Demonstrates exceptional customer service and problem-solving abilities.
Personable and dedicated customer service representative with extensive industry experience. Proven skill in establishing rapport with clients and maintaining customer satisfaction. Articulate, enthusiastic, and results-oriented team player motivated to contribute to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Dick Poe Chrysler Jeep
EL PASO, TEXAS
10.2020 - 09.2024
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Receptionist
Dick Poe Dodge
El Paso, Texas
10.2021 - 06.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Education
High School Diploma -
EL Paso Academy
El Paso, TX05-2015
Skills
- Service Estimates
- Price Quoting
- Clerical Support
- Repairs Scheduling
- Technical Support
- Customer Service
- Service Recommendations
- Excellent Communication
Certification
- JEEP EXPERT 2022-2024
- RAM EXPERT 2022-2024
- UCONNECT EXPERT 2022-2023
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Receptionist
Dick Poe Dodge
10.2021 - 06.2023
Service Advisor
Dick Poe Chrysler Jeep
10.2020 - 09.2024
- JEEP EXPERT 2022-2024
- RAM EXPERT 2022-2024
- UCONNECT EXPERT 2022-2023
High School Diploma -
EL Paso Academy
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