Jocelyn Garibay-Gomez
Lancaster,CA
Summary
Detail-oriented associate with a robust background in customer service and administrative support. Excels in data management, inventory control, and effective communication, fostering positive relationships with tenants and ensuring operational excellence across diverse tasks.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
Amarogsa Creek, Westside Mini, Storage 4 Less
Lancaster, USA
11.2023 - Current
- Coordinated tenant files daily, ensuring timely rent payments and communicating late fee policies to tenants.
- Managed daily cash, credit card, and check payments from tenants.
- Executed administrative tasks, assisting tenants with account balancing, access code updates, and change of address requests.
- Prepared and mailed official rental and legal notices, including rental increase letters and pre-lien notices, in compliance with company policies and legal requirements.
- Contacted tenants regarding expired cards and/or insurances on file.
- Aided management with collection calls and auction processes.
- Data entry using SiteLink software to document any notes on tenants or potential tenants.
- Processed rentals by showing units to prospective and qualified tenants. Used SiteLink software to review and complete files.
- Aided in answering of general phone inquiries regarding reservations, prices, and facility information.
- Conducted daily inspections of facility locks to ensure security and access control.
Senior Meat Clerk
Sprouts Farmers Market
West Hills, USA
07.2023 - 09.2023
- Managed department operations in absence of department manager, ensuring compliance with established standard practices.
- Perform meat cutter functions, while ensuring Personal Protective Equipment (PPE) is worn properly.
- Develop product knowledge in all areas of meat department, including product preparation.
- Adhered to company management planning (MPP) guidelines to sustain productivity.
- Executed special projects to enhance departmental efficiency. and completed various duties.
- Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer feedback when necessary.
Lead Sales Associate/Key Holder
Dollar General
Rosamond, USA
08.2021 - 07.2023
- Serves customers by helping them select products.
- Processed customer transactions at the point of sale.
- Handled product returns to maintain high levels of customer satisfaction.
- Train and support new team members.
- Handled managerial tasks during the absence of the general and assistant managers.
- Manage bank deposits, balance point of sale drawers and safe.
- Open and close store, disarm and arm the alarm system.
- Collaborated with store management to develop and implement marketing and promotional campaigns.
- Ensure that all employees adhere to corporate processes and safety standards.
- Assisted with inventory count in order to pass the company's annual audit.
- Received and verified vendor shipments.
- Processed FedEx deliveries and customer drop-offs.
- Managed paperwork and performed office tasks to support store operations.
Education
Medical Assisting - Certificate
High Desert Medical College Lancaster
Lancaster, CA06-2018
High school diploma -
Lancaster High School
Lancaster, CA06-2017
Associate of Applied Science - Cyber Security
Antelope Valley College
Lancaster, CA07-2026
Skills
- Customer Service
- Sales
- Administrative support
- Data entry
- Payment processing
- Inquiry handling
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Google Docs
- Computer skills
- Computer literacy
- Windows
- Filing
- File management
- Organizational skills
- Time management
- Multi-tasking
- Attention to detail
- Typing
- 10 key typing
- Phone etiquette
- Telephony
- Administrative experience
- Retail experience
- Inventory Management
- Process optimization
- Transaction processing
- Writing skills
- Proofreading
- Bilingual
- Communication skills
- Communication
- Process optimization
- Transaction processing
- Proofreading
Certification
Driver's License
Languages
- English, Fluent
- Spanish, Fluent
Authorized To Work
US for any employer
Personal Information
- Willing To Relocate: 1
- Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Amarogsa Creek, Westside Mini, Storage 4 Less
11.2023 - Current
Senior Meat Clerk
Sprouts Farmers Market
07.2023 - 09.2023
Lead Sales Associate/Key Holder
Dollar General
08.2021 - 07.2023
Medical Assisting - Certificate
High Desert Medical College Lancaster
High school diploma -
Lancaster High School
Associate of Applied Science - Cyber Security
Antelope Valley College