Jocelyn Gills
Phoenix,AZ
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
General Manager of Operations Trainer
TITLEMAX, INC
01.2015 - Current
- Successfully built relationships with customers, vendors, and B2B partners, Proficient in handling customer complaints and resolving issues promptly
- Responsible for scheduling and approving PTO requests, Delegated daily tasks effectively, ensuring smooth operations
- Skilled in cash handling, collections, repossessions, and managing inbound and outbound call center calls
- Drove year-over-year business growth while providing strategic vision and long-range planning, Demonstrated leadership in overseeing operations and executing staff development
- Conducted district meetings, team builds, and played a key role in the development of entire district (13 locations). District trainer.
District Manager (travel)
AUTOMONEY, INC
01.2012 - 01.2015
- Maintained and organized files, effectively managed office schedules, and monitored daily profit and loss statements (P&Ls)
- Conducted collateral appraisals, managed repossession processes, enforced contract terms, and handled collections
- Demonstrated strong interpersonal skills and professionalism while interacting with diverse stakeholders, including managing multiple units both in-state and out-of-state
- Conducted regular on-site visits and evaluated employee, Supervised 8 locations, ensuring adherence to high-quality operational standards
- Maintained outstanding communication with office-level staff and corporate management. Opened 15 new locations out of state
Area Manager
RED ROCKET
01.2010 - 01.2012
- Organization of merchandise, Audit inventory, Audit Loss prevention, Managing payroll, Schedules, Daily deposits, Balancing register & bank accounts
- Determined product lines, Maintained Inventory levels, Managed Venders Communication, processing invoices, maintenance billing, and payments
- Coordinate with contractors & subcontractors & day to day operations of entire location, Excellent customer service
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Supervised 4 locations to enforce high-quality standards of operation
Education
State of Arizona
ArizonaNo Degree - Criminology
Regis University
Denver, CO01.2014
Skills
- Decision Making/ Problem solving
- Team Leadership/Operation Management
- Proficient in Microsoft, Oracle, SF, Ultipro, TLXe, TLPro, Lexis, Concur, Quickbooks
- Organizational Skills
- Staff Training/Development/Scheduling
- Excellent Communication
- Critical Thinking
- Analytical Thinking
Timeline
General Manager of Operations Trainer
TITLEMAX, INC
01.2015 - Current
District Manager (travel)
AUTOMONEY, INC
01.2012 - 01.2015
Area Manager
RED ROCKET
01.2010 - 01.2012
State of Arizona
No Degree - Criminology
Regis University