Jocelyn Gomez
Summary
Experienced front desk receptionist with over 7 years of providing exceptional customer service in a fast-paced gym environment. Skilled in conflict resolution, attention to detail, and active listening, with a strong ability to understand and address member needs. Eager to transition these skills into a healthcare setting, where I can contribute to a positive patient experience and I can further develop my skills while making a positive impact.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Healthquest
04.2017 - Current
- Greet and check members in
- create a professional and welcoming environment
- Give tours of the facility and sign up members
- Resolve customers problems and complaints
- Confirm appointments and update member records
Education
Associates Degree - Sociology
Napa Valley College
06.2024
High School Diploma -
Napa High School
06.2017
Skills
- First-Aid and CPR Certification
- Bilingual
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Listening skills
Timeline
Front Desk Receptionist
Healthquest
04.2017 - Current
High School Diploma -
Napa High School
Associates Degree - Sociology
Napa Valley College
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