Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Graham

Seffner,FL

Summary

To seek and maintained full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Busch Gardens Tampa Bay
Tampa, Florida
04.2023 - 07.2023
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Front Desk Receptionist

Woodspring Suites
Brandon, FL
05.2022 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front End Customer Service Associate

Publix
Brandon, FL
10.2021 - 04.2022
  • Front end customer clerk
  • Bag groceries
  • Retrieve shopping cart

Sales Associate

Bath & Body Works
Brandon , FL
12.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engaged customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Wesley Chapel High
Wesley Chapel, FL
05-2017

Skills

  • Guest experiences
  • Reservations management
  • Active listening
  • Multitasking abilities
  • Written communication

Timeline

Guest Service Representative

Busch Gardens Tampa Bay
04.2023 - 07.2023

Front Desk Receptionist

Woodspring Suites
05.2022 - 11.2022

Sales Associate

Bath & Body Works
12.2021 - 02.2022

Front End Customer Service Associate

Publix
10.2021 - 04.2022

High School Diploma -

Wesley Chapel High

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Jocelyn Graham