Jocelyn Grant

• Establish and manage a successful small business that offers concierge services, including remodeling, tiling, painting, and furniture assembly
• Collaborate with design professionals to create functional layouts that maximize space and enhance living quality
• Oversee a team of contractors and subcontractors to ensure timely project completion and high-quality work
• Create and maintain strong relationships with clients, resulting in a consistent and loyal customer base
• Implement efficient business processes, resulting in robust financial planning and budget management
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Client Services

• Develop comprehensive and collaborative recovery wellness plans for clients
• Coordinate access to top-quality treatment, housing, and clinical services for clients in need
• Serve as supportive companion for clients during challenging or high-risk events and situations
• Conduct family-focused and strength-based interventions to assist clients in their recovery
• Work closely with individuals, families, and treatment centers to ensure successful transitions and support systems
• Utilize energy work and other health and wellness services to promote healing and recovery

Consultation & Management

• Provide property management and maintenance services for residences
• Develop program structures to create self-sustaining communities of recovery
• Ensure all services provided are highly individualized, compassionate, and family-focused
• Demonstrate enthusiasm for growth and development in the recovery field
• Skillfully collaborate with management and staff to create therapeutic environments
• Utilize experience-based knowledge of recovery housing and program development to strengthen communities during periods of change

• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Managed a case load of up to 30-40 residential clients
• Developed and coordinated post-discharge treatment plans for clients
• Organized various psycho-educational groups for clients
• Worked closely with inpatient and outpatient treatment facilities, transitional houses, and recovery facilities to secure necessary resources for clients
• Advocated on behalf of clients to ensure proper placement, follow-up care, and transportation
• Completed housing and treatment program applications for clients

• Tasked with establishing and developing a recovery residence from ground up
• Successfully grew a female recovery residence to maximum capacity and coordinated a move to a larger property
• Managed, trained, and evaluated the professional growth of all house managers
• Expanded house services to create a supported and phased sober living environment
• Established an in-house mentorship program for new residents
• Ensured active client engagement within the house and local recovery community
• Oversaw recruitment, interview, and screening processes for potential clients
• Supervised and coordinated care for up to 17 residents at a time
• Maintained and enforced policies and procedures for clients and staff
• Facilitated transitions to higher levels of care when necessary
• Managed finances and budget for all projects

• Administered medications and first aid
• Coordinated transportation
• Implemented behavioral and progressive programs
• Coordinated personal and client-specific care
• Facilitated in-house and offsite functions

• Managed all aspects of a full-service florist business
• Oversaw finances and budget management
• Remodeled and redesigned the store for maximum efficiency and customer satisfaction
• Developed marketing and advertising strategies to increase business
• Provided party decorating and designing services
• Maintained high levels of customer service and quality control
• Increased sales revenue with exceptional customer service and upselling techniques.