Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jocelyn Grosso

Overview

1
1
Certification
6
6
years of professional experience

Work History

Office Manager

Tennessee Awning Company
Chattanooga, Tennessee
09.2025 - Current
  • Implemented office policies to enhance operational efficiency and productivity.
  • Maintained organized filing systems and office documentation procedures.
  • Developed communication channels between departments and external vendors.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Barista

Starbucks
Chattanooga, USA
08.2020 - 12.2024
  • Trained four employees while fostering their ongoing professional development
  • Coordinated with team members to facilitate seamless store operations during peak periods
  • Managed competing priorities to enhance customer connections and maintain quality standards

Barista

The Edwin Hotel
Chattanooga, USA
09.2020 - 03.2021
  • Managed all store operations as sole barista, overseeing inventory, cash management, and customer service
  • Maintained calm demeanor while handling high-volume customer interactions during peak periods at coffee shop.
  • Cultivated strong relationships with customers and hotel staff in a 5-star hotel coffee shop

Education

Bachelor of Science - Anthropology,

University of Tennessee At Chattanooga
Tennessee, USA
05-2026

Skills

Technical Skills:

  • ArcGIS Pro and ArcGIS Online
  • StoryMaps
  • Basic Java Programming

Other:

  • Writing and communication
  • Collaboration and teamwork
  • Critical thinking

Certification

  • Geographic Information Systems

References

  • Nyssa Hunt, 423-425-4431
  • Rozh Ameen, 423-903-5565

Timeline

Office Manager

Tennessee Awning Company
09.2025 - Current

Barista

The Edwin Hotel
09.2020 - 03.2021

Barista

Starbucks
08.2020 - 12.2024

Bachelor of Science - Anthropology,

University of Tennessee At Chattanooga
Jocelyn Grosso