Jocelyn Guerra
Queens
Summary
Detail-oriented Patient Access Service Representative skilled in managing patient check-ins, verifying insurance, and scheduling appointments. Known for effective communication and strong team collaboration, ensuring a seamless patient experience while adhering to HIPAA regulations. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Patient Access Service Representative
Wyckoff Heights Hospital
Brooklyn
09.2021 - Current
- Managed patient check-in and registration processes efficiently.
- Coordinated insurance verification and eligibility assessments.
- Assisted patients with scheduling appointments and follow-ups.
- Processed patient information using electronic health record systems.
- Provided exceptional customer service to patients and their families.
- Handled patient inquiries and resolved issues promptly and professionally.
- Maintained confidentiality of patient records and sensitive information.
- Provided support to patients by verifying insurance coverage, collecting co-payments, scheduling appointments, and checking in and out of the office.
- Answered incoming telephone calls promptly and courteously while providing accurate information regarding clinic services.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Verified demographic information for accuracy prior to entering into the computer system.
Dental Assistant
Wyckoff Heights Hospital
Brooklyn
09.2019 - 09.2021
- Assisted dentists during procedures and maintained sterile environments.
- Prepared treatment rooms with necessary instruments and materials.
- Operated dental equipment, ensuring proper functionality and safety standards.
- Conducted inventory management of dental supplies and equipment.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
Education
GED -
Thomas A. Edison High School
Queens, NY06-2014
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Patient documentation
- Customer relationship management
- Effective communication
- Attention to detail
- Team collaboration
- Healthcare systems
- Patient confidentiality
- Friendly and outgoing
- Phone and email etiquette
- English and Spanish fluency
- Patient check-in
- HIPAA compliance
- Relationship building
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Service Representative
Wyckoff Heights Hospital
09.2021 - Current
Dental Assistant
Wyckoff Heights Hospital
09.2019 - 09.2021
GED -
Thomas A. Edison High School