Jocelyn Hannaford
Hesperia,CA
Summary
I am a friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. A hardworking and organized individual with a multitude of abilities, including making hotel reservations, assigning rooms, addressing customer concerns, and handling payments. An outstanding multitasker with in-depth knowledge of computer software.
Overview
13
13
years of professional experience
Work History
Hotel Reservations Agent
Yaamava Resort And Casino
02.2022 - 04.2024
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Utilized various software systems for efficient reservation processing and data management.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
Assistant Manager
Hot Topic
01.2016 - 02.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Cashier
Macy's
06.2011 - 12.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Sultana High School
Hesperia, CASkills
- Payment Processing
- Customer Service
- Problem-Solving
- Computer Skills
- Cash Handling
- Phone and Email Etiquette
Timeline
Hotel Reservations Agent
Yaamava Resort And Casino
02.2022 - 04.2024
Assistant Manager
Hot Topic
01.2016 - 02.2022
Customer Service Cashier
Macy's
06.2011 - 12.2015
High School Diploma -
Sultana High School