Jocelyn Harrell
Danville,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Bookkeeper
Danville Public Schools
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Service Representative
Results Companies
05.2017 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
Money Center Associate/Cashier
Walmart
06.2012 - 04.2016
- Managed risk by adhering to established policies regarding account holds and check verification procedures.
- Maintained security protocols, ensuring safety of customer information and financial assets.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Loaded customer credit cards and signed up new customers for card programs.
- Performed various money center services to customers.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
George Washington High School
Danville, VA05.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- File Organization
- Microsoft Outlook
- Scheduling
- Verbal Communication
- Multi-Line Phone Systems
- Bookkeeping
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureTimeline
Administrative Assistant/Bookkeeper
Danville Public Schools
01.2023 - Current
Customer Service Representative
Results Companies
05.2017 - 01.2023
Money Center Associate/Cashier
Walmart
06.2012 - 04.2016
High School Diploma -
George Washington High School