Jocelyn Harvey
Sachse
Summary
Results-oriented professional with a strong background in leadership, administrative management, and customer service. Proven expertise in handling high-volume workloads, coordinating workflows, and maintaining records with precision and confidentiality. Demonstrates a strong analytical mindset, problem-solving skills, and the ability to manage multiple projects while ensuring compliance with organizational policies and procedures.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
Kelly Education
02.2024 - Current
- Assume duties of the classroom teacher in accordance with school district lesson plans, school rules, and Kelly policies
- Leading instruction in the classroom by conducting the teacher’s existing lesson plans covering various classroom topics and courses
- Assigning Reasonable tasks and homework
- Creating a classroom environment that motivates students to learn, encourages classroom participation, and matches the education needs and interests of the students
- Using various instructional techniques to adapt to different learning styles
- Troubleshoot and resolve classroom issues, ensuring a positive and productive learning environment
Content Review Analyst
Genpact
07.2017 - 12.2021
- Managed high-volume workloads effectively, ensuring all deadlines were met without compromising the quality
- Leveraged advanced analytical skills for precise evaluation of sensitive or controversial material
- Participated in ongoing training programs to stay current with ever-changing platform policies and procedures
- Played a key role in maintaining a safe online community by swiftly addressing non-compliant or harmful content
- Provided feedback and coaching to peers to enhance team performance and ensure quality standards
Onboarding
Genpact
01.2018 - 01.2019
- Worked with new hires to process documentation requirements to expedite hiring timeline
- Led new hire orientation sessions, introducing new hires to key company information
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process
General Clerk l/Customer Service
Atterro - ProStaff
04.2011 - 05.2017
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handing procedures and date protection protocols
- Interacted with internal teams regarding various administrative issues
Education
Bachelor of Applied Arts and Science - Organizational Leadership
Texas A&M University- Commerce
Commerce, TXSkills
- Workflow Coordination
- Budget Analysis
- Maintained Records
- Customer Service
- Cash Handling
- Organizational skills
- Communications skills
- Policy and Procedures
- Training
Timeline
Substitute Teacher
Kelly Education
02.2024 - Current
Onboarding
Genpact
01.2018 - 01.2019
Content Review Analyst
Genpact
07.2017 - 12.2021
General Clerk l/Customer Service
Atterro - ProStaff
04.2011 - 05.2017
Bachelor of Applied Arts and Science - Organizational Leadership
Texas A&M University- Commerce
Similar Profiles
Kasi CarrollKasi Carroll
Substitute Teacher at Kelly EducationSubstitute Teacher at Kelly Education
Danielle AllenDanielle Allen
Substitute Teacher Prek- 12th Grade at Kelly EducationSubstitute Teacher Prek- 12th Grade at Kelly Education
Erin ScearceErin Scearce
Substitute Teacher at Kelly EducationSubstitute Teacher at Kelly Education