Jocelyn Henderson
Houston
Summary
Qualified pharmacy professional with experience in completing coverage reviews, counseling patients and providing evidence-based recommendations to physicians regarding appropriate dosages and protocols. Adept at delivering excellent retail customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide optimal patient care.
Overview
21
21
years of professional experience
Work History
Telecommute Clinical Pharmacist
Anthem, Inc.
Houston, TX.
04.2014 - 10.2024
- Performed initial clinical prior authorization review through the application of drug policies, formulary criteria, and clinical rationale of non-formulary, step therapy, age and quantity limit drug requests
- Finalized second review peer to peer clinical discourse assaying adherence to criteria protocols for outcome accuracy
- Successfully completed quarterly internal clinical review assessments for team consistency and accordance per company guidelines
- Displayed honed written and verbal communication and problem-solving skills
- Maintained up-to-date knowledge on pharmaceutical updates and advancements by attending conferences and completing online continuing education courses
Contract Clinical Pharmacist (Medicaid)
Aerotek Scientific
Houston, TX.
04.2014 - 01.2015
- Performed initial clinical prior authorization review through the application of drug policies, formulary criteria, and clinical rationale of non-formulary, step therapy, age and quantity limit drug requests
- Completed second review peer to peer clinical discourse assaying adherence to criteria protocols for outcome accuracy
- Successfully completed quarterly internal clinical review assessments for team consistency and accordance per company guidelines
- Maintained up-to-date knowledge on pharmaceutical updates and advancements by attending conferences and completing online continuing education courses
Contract Clinical Pharmacist (Medicare Part D)
Media Riders/Xerox, Inc.
Houston, TX.
10.2012 - 04.2013
- Rendered clinical coverage determination (Part D) reviews through application of drug policies, formulary criteria, and clinical rationale to ensure appropriateness of non-formulary, prior authorization, step therapy, and quantity limit drug requests
- Analyzed medication therapy regimens to ensure optimal patient outcomes and adherence
- Fielded inbound calls from physicians, ancillary staff, and members to initiate coverage requests, provide formulary alternative recommendations, and address issues related to established medical necessity criteria
- Provided all related member assistance and clinical consultation
Contract Clinical Pharmacist (Medicaid)
Aerotek Scientific Inc.
Dallas, TX.
01.2012 - 06.2012
- Supported clinical prior authorization review through the application of drug policies, formulary criteria, and clinical rationale in determining appropriateness of non-formulary, step therapy, age and quantity limit drug requests
- Completed second review peer to peer clinical discourse assaying adherence to criteria protocols for outcome accuracy
- Collaborated with all associated healthcare staff to review issues related to established criteria for determining medical necessity and for providing formulary alternative recommendations
- Managed escalated doctor and member calls and provided assistance to internal staff with individual case reviews
Hospital Pharmacist (Relief Inpatient/Outpatient)
Methodist Health
Dallas, TX.
05.2010 - 10.2011
- Input and evaluated medication/intravenous orders for appropriateness of drug and dose
- Facilitated order clarification and performed detailed medication reviews to identify and resolve potential drug-related issues
- Confirmed accuracy of prescriptions filled through automated dispensing system
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff
- Provided final quality assurance checks for all dispensing activities of pharmacy technicians including sterile intravenous preparations and crash cart replenishments
- Hand counted controlled medications, and supported perpetual controlled medication inventory audits
Retail Pharmacist (Floater)
Costco Pharmacy
Dallas, TX.
05.2007 - 05.2009
- Interpreted, filled, verified, and dispensed patient prescription orders while ensuring compliance with pharmacy regulations
- Optimized patient safety via consultations with patients and healthcare staff regarding specified drug usage, potential side effects, drug interactions, OTC medication inquiries and related health concerns
- Assisted with controlled medication audits, accurate cycle counts, drug and supply inventories
- Contributed to continuous and accurate pharmacy prescription record-keeping and maintenance processes
Relief Pharmacist
Amerisource Bergen/Advocate Rx
Dallas, TX.
07.2005 - 01.2009
- Obtained Retail, Specialty Pharmacy, Long Term Care, and Pharmacy Benefits Management experience
- Carried out medication dispensing processes, ensuring compliance with regulatory standards and safety protocols
- Educated patients on possible drug interactions and provided special administration instructions
- Interfaced with healthcare providers to develop tailored medication therapy management plans for patients
- Maintained up-to-date knowledge on emerging pharmaceutical trends by successfully completing continuing education courses
Staff Pharmacist (PBM/Mail Order)
Medco Health, Inc.
Fort Worth, TX.
01.2004 - 03.2005
- Entered and verified original prescriptions against electronic data
- Consulted with physicians concerning clarity and appropriateness of drug therapies
- Performed concurrent, retrospective, and high usage drug utilization reviews
- Completed final quality review on revised and renewed prescription orders
- Attended weekly staff error/omission cultivation and readiness meetings
Education
Doctorate of Pharmacy -
Xavier University/College of Pharmacy of Louisiana
New Orleans, LA05.2002
Skills
- Drug utilization reviews (DUR)
- FDA guidelines
- Interprofessional collaboration
- Heartsaver first aid CPR AED
- Healthcare policy awareness
- Pharmacy law compliance
- Confidentiality and HIPAA
- Pharmacy policies and procedures
- Physician consultation
- Quality control
Timeline
Telecommute Clinical Pharmacist
Anthem, Inc.
04.2014 - 10.2024
Contract Clinical Pharmacist (Medicaid)
Aerotek Scientific
04.2014 - 01.2015
Contract Clinical Pharmacist (Medicare Part D)
Media Riders/Xerox, Inc.
10.2012 - 04.2013
Contract Clinical Pharmacist (Medicaid)
Aerotek Scientific Inc.
01.2012 - 06.2012
Hospital Pharmacist (Relief Inpatient/Outpatient)
Methodist Health
05.2010 - 10.2011
Retail Pharmacist (Floater)
Costco Pharmacy
05.2007 - 05.2009
Relief Pharmacist
Amerisource Bergen/Advocate Rx
07.2005 - 01.2009
Staff Pharmacist (PBM/Mail Order)
Medco Health, Inc.
01.2004 - 03.2005
Doctorate of Pharmacy -
Xavier University/College of Pharmacy of Louisiana
Licenses
Registered Pharmacist
Texas State Board of Pharmacy