Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Henry

Clio,MI

Summary

Dynamic and results-oriented professional with a proven track record in customer service and multitasking. Excelled at Frankenmuth Brewery by enhancing guest experiences and streamlining dining operations. Skilled in POS system operations and relationship building, I significantly contributed to team success and customer satisfaction. Expert at creating engaging content and fostering positive environments.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Frankenmuth Brewery
04.2023 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided great customer service when helping a customer decide on retail beer or merchandise.
  • Organized the waitlist and made sure all parties were sat accordingly within their wait time frame.
  • Respectfully spoke to customers regarding alcohol and service animal rules.

Hip Hop Dance Teacher

En Pointe Dance Academy
09.2022 - Current
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.

Social Media Intern

Rapunzel’s Boutique
01.2024 - 08.2024
  • Helped manage Facebook, Instagram and Twitter content to keep brand messages consistent.
  • Created engaging content to catch attention of potential customers.
  • Maintained up-to-date knowledge of emerging social media tools, trends, or algorithms changes to continuously refine strategies for maximum effectiveness.
  • Analyzed social media performance metrics, identifying trends and opportunities for improvement.
  • Researched relevant industry trends to develop engaging, topical social media content.
  • Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
  • Developed and executed social media campaigns for optimal reach, engagement, and growth.

Sales Associate

Aerie By American Eagle
07.2022 - 03.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Kept a clean and safe environment by prepping/cleaning the fitting rooms and making sure all the clothes were hung and put away
  • Provided a friendly attitude during check-out and helped customers secure deals using their rewards account
  • Worked a register quickly and efficiently during busy seasons

InShop Employee

Jimmy John's
06.2021 - 06.2022
  • Displayed excellent multitasking abilities by handling multiple orders simultaneously without compromising quality or accuracy.
  • Collaborated with team members to maintain a clean and organized workspace, boosting overall efficiency.
  • Assisted in training new employees, ensuring understanding of company policies and procedures.
  • Communicated clearly with co-workers when delegating tasks or requesting assistance, fostering teamwork and collaboration within the shop environment.

Education

High School Diploma -

Great Lakes Bay Early College
Saginaw, MI

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Cash Handling
  • Assertiveness
  • Relationship Building
  • Coordinating tasks
  • Table Bussing
  • POS system operations
  • Restaurant layout knowledge
  • Menu Memorization
  • Reservation planning
  • Front-of-house display creation
  • Complex Problem-Solving
  • Cleanliness and hygiene

Timeline

Social Media Intern

Rapunzel’s Boutique
01.2024 - 08.2024

Restaurant Hostess

Frankenmuth Brewery
04.2023 - Current

Hip Hop Dance Teacher

En Pointe Dance Academy
09.2022 - Current

Sales Associate

Aerie By American Eagle
07.2022 - 03.2023

InShop Employee

Jimmy John's
06.2021 - 06.2022

High School Diploma -

Great Lakes Bay Early College

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Jocelyn Henry