Jocelyn Hernandez
Costa Mesa,CA
Summary
Service-oriented Server with 6+ years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Vail Resorts: Tavern On The Square
11.2022 - 04.2023
- Maintained a sense of urgency while ensuring accuracy in taking and delivering orders for 50+ guests each night.
- Operated POS terminals to input customer orders and accept payments in a timely and efficient manner.
- Demonstrated extensive knowledge of the menu ensuring accurate and detailed descriptions.
- Proactively suggested additional menu items and specials to enhance the dining experience and increase sales.
- Actively offered assistance to coworkers by helping with tasks such as refilling drinks, clearing tables, and running food to alleviate the workload.
Lead Server
Grande Denali Lodge
05.2022 - 09.2022
- Accommodated guests with a pleasant dining experience with an emphasis on fast and hospitable service.
- Managed servers to ensure smooth dining operations on a daily basis.
- Maintained all applicable food sanitation and safety standards.
- Investigated and resolved customer complaints regarding food quality, service, and accomodations.
- Managed closing duties, restocking of items and proper set up of the restaurant.
Server
Hennessey's Tavern
04.2021 - 05.2022
- Accurately recorded orders, served food and drinks, and removed and replaced dinnerware from tables in a timely manner.
- Precisely described menu items and special offerings, and appropriately identified alcohol pairings.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, beer and spirits to increase daily beverage sales.
Server
Dove Canyon Country Club
05.2017 - 12.2021
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Routinely cleaned table linens, table settings, glassware, counters, floors, and storage areas.
- Appropriately upsell and suggestive sell at every opportunity to increase restaurant sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
No Degree - Graphic Design
Saddleback College
Mission Viejo, CAGraduate -
Trabuco Hills High School
2016
Skills
- Trained in Liquor, Wine, and Food Service
- Menu Memorization and Presentation
- High-Volume Dining
- Transactions and Cash Handling
- POS Experience
- Level Headed Under Pressure
- Upbeat, Friendly, and Positive
- Team Player
- Hospitality Management
- Responsible and Reliable
- Communication and Collaboration Skills
- Consistent Attendance and Punctuality
Certification
California & Alaska Food Handlers Card
Town of Vail Responsible Server Training Certificate
Timeline
Server
Vail Resorts: Tavern On The Square
11.2022 - 04.2023
Lead Server
Grande Denali Lodge
05.2022 - 09.2022
Server
Hennessey's Tavern
04.2021 - 05.2022
Server
Dove Canyon Country Club
05.2017 - 12.2021
No Degree - Graphic Design
Saddleback College
Graduate -
Trabuco Hills High School
California & Alaska Food Handlers Card
Town of Vail Responsible Server Training Certificate
Similar Profiles
Danny SotoDanny Soto
F&B Support Back of House (Mountain) at Vail Resorts Vail Mountain ResortF&B Support Back of House (Mountain) at Vail Resorts Vail Mountain Resort
Katie FierrosKatie Fierros
Senior Payroll Coordinator at Vail ResortsSenior Payroll Coordinator at Vail Resorts
Ethan MundellEthan Mundell
BOOTFITTER at Vail Resorts IncBOOTFITTER at Vail Resorts Inc