Jocelyn Hernandez
Cicero,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tory Burch
10.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Guest Service Representative
Extended Stay America
12.2021 - 12.2022
- Maintained accurate and up-to-date records of guest information.
- Created welcoming and comfortable environment for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Responded to guest inquiries to maximize guest satisfaction.
Sales Associate
American Eagle Outfiters
04.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized customer feedback to improve services and apply best practices.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2021
Skills
- Reading comprehension skills
- Guest relations
- Listening skills
- Teamwork and collaboration
- Excellent people skills
- Upselling and cross selling
Languages
Spanish
Limited Working
Timeline
Sales Associate
Tory Burch
10.2023 - Current
Guest Service Representative
Extended Stay America
12.2021 - 12.2022
Sales Associate
American Eagle Outfiters
04.2021 - 12.2022
High School Diploma -
Morton East High School
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