Jocelyn Hernandez
Brenham
Summary
Dynamic and results-oriented professional with a proven track record at H-E-B Grocery, adept in customer service and Spanish language proficiency. Excelled in roles requiring attention to detail and relationship building, achieving high customer satisfaction ratings. Skilled in accurate order processing and money handling, demonstrating flexibility and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Personal Shopper
H-E-B Grocery
08.2021 - Current
- Was promoted to Curbside lead for a little over a year before stepping down to explore other opportunities.
- Performed exceptional customer service as manager by answering phone calls with customers who needed extra assistance in resolving any issues.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Translator and Interpreter
Brenham Independent School District
07.2023 - 06.2024
- Translated documents from English to Spanish and vice versa.
- Enabled smoother negotiations for parents with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for students and parents.
- Provided verbal summaries of non-English documents for immediate use.
- After each translating session, was given a physical copy of a summarization of the meeting, that would then have to be entered or updated into their personal software then make copies to send to parents as well as file another copy to two different offices.
Head Cashier
Lowe's
06.2019 - 08.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
High School Diploma -
Brenham High School
Brenham, TX05-2019
Skills
- Customer service
- Attention to detail
- Planning and organization
- Relationship building
- Flexible schedule
- Online order processing
- Upbeat and outgoing attitude
- Verifying order accuracy
- Payment processing
- Documentation and reporting
- Accurate money handling
- Physical stamina
- Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Translator and Interpreter
Brenham Independent School District
07.2023 - 06.2024
Personal Shopper
H-E-B Grocery
08.2021 - Current
Head Cashier
Lowe's
06.2019 - 08.2021
High School Diploma -
Brenham High School
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