Jocelyn Hernandez
Summary
Bilingual professional with experience in clinical settings, mental health support, and front-desk operations. Known for providing compassionate, patient-focused care and efficient administrative support in fast-paced environments. AAMA-certified with strong communication, organizational, and problem-solving skills, now seeking to grow and apply this diverse experience in a new direction beyond traditional clinical roles.
Overview
3
3
years of professional experience
Work History
Intake coordinator
SokyaHealth/Headlight Health
12.2022 - Current
- Respond to inquiries from clients and external agencies.
- Conduct initial assessments to evaluate clients’ mental health needs.
- Assist clients in finding a provider with their needed wants and specialties.
- Collaborate with insurance providers to verify coverage and obtain authorizations.
- Perform intake interviews and connect clients with appropriate mental health and/or addiction services.
- Register clients in HER/Start intake process and create and maintain patients’ records.
- Provide support and resources to clients and their families.
- Data entry
- Communicate with providers regarding clients’ needs/medication refills.
- Schedule, reschedule and cancel appointments.
- Participate in ongoing training and professional development to stay updated on mental health practices.
Medical Assistant
Neighborhood Health Center
12.2021 - 12.2022
- Performed in-house lab testing including: rapid strep, HCG, Flu testing, covid-19 testing, hemoglobin and glucose testing.
- Called patients with lab results, telephone triage, returning patient calls.
- Performed laboratory procedures including phlebotomy, centrifuge, urinalysis and vaccinations.
- Assisted physicians with office procedures including physicals, well woman exams, well child checks and minor office surgeries.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Updated medical records, scheduled appointments for patients.
- Performed EKG’s, ear irrigations and spirometry tests.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Medical Assistant
Work Health Solutions -MobileMed
01.2022 - 08.2022
- Setting up/preparing testing center
- Educate patients on the process of testing.
- Checking in & Registering patients on the Oregon Health Authority COVID-19 Testing Portal.
- Label specimen collection cards with client ID
- Comply with all safety policies including the use of Personal Protective Equipment
- Collect the anterior nasal specimen and follow testing guidelines.
- Document test results, assuring accuracy in labeling and documenting.
- Sanitize worksheet after each patient; disinfect workspace at end of testing session.
- Dispose appropriately of hazardous waste.
Education
Medical Assistant -
Concorde Career College
10.2020
Skills
- Bilingual in Spanish
- Problem-solving and conflict resolution
- Mental health awareness and de-escalation
- HIPAA compliance
- Trauma informed communication
- Charting and clinical documentation
- Patient education and support
- Data entry
Timeline
Intake coordinator
SokyaHealth/Headlight Health
12.2022 - Current
Medical Assistant
Work Health Solutions -MobileMed
01.2022 - 08.2022
Medical Assistant
Neighborhood Health Center
12.2021 - 12.2022
Medical Assistant -
Concorde Career College
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