Jocelyn Hernandez

Assistant Manager

Men's Wearhouse

05.2022 - Current

Supervised daily operations to ensure high standards of customer service and store presentation.
Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
Analyzed sales data to identify trends, optimizing inventory levels and stock organization.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Implemented efficient scheduling practices, ensuring adequate coverage during peak business hours.
Resolved customer issues promptly, enhancing overall satisfaction and loyalty to the brand.
Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Implemented staff training programs to elevate service standards and knowledge.
Implemented loss prevention strategies, significantly reducing shrinkage.
Oversaw daily operations to maintain store cleanliness and organization.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Leveraged data and analytics to make informed decisions and drive business improvements.