Jocelyn Herrera
Neptune City,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
AMZL Logistics
Amazon
1251 Jumping Brook RD , DNJ4 , Tinton Falls , NJ ,
06.2023 - Current
- Improved delivery times by optimizing routes and coordinating with transportation providers.
- Participated in cross-functional teams focused on continuous improvement initiatives within the organization''s supply chain operations.
- Resolved disputes with suppliers or carriers promptly, protecting company interests while fostering positive working relationships.
- Evaluated potential suppliers based on criteria such as reliability, pricing structure, and ability to meet delivery deadlines.
Customer Service Representative
Herrera and Son
Lanham, MD
12.2018 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Parkdale High School
Riverdale, MD07.2014
Skills
Leadership Inventory Control Teaching Buying Merchandising Sales
Customer service Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
AMZL Logistics
Amazon
06.2023 - Current
Customer Service Representative
Herrera and Son
12.2018 - 11.2022
Parkdale High School