Jocelyn Herrera
Whittier,CA
Summary
Versatile and dependable, with a proven track record at Fed Ex Ground for reducing package damage rates through meticulous handling and adherence to safety protocols. Excelled in fast-paced environments, demonstrating exceptional team collaboration and time management skills. Skilled in warehouse safety and POS systems, consistently enhancing customer and team experiences.
Overview
3
3
years of professional experience
Work History
Package Handler
Fed Ex Ground
01.2024 - 11.2024
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Retail Sales Associate
Fashion Q
08.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Crew Member
McDonald's
12.2021 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Sierra Vista High School
Whittier, CASkills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Adaptable to change
- Safe food handling
- Time management
- Quick-learning
- Dependable and reliable
- Cleaning and sanitization
- Supply restocking
- POS systems
- Workstation organization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Package Handler
Fed Ex Ground
01.2024 - 11.2024
Retail Sales Associate
Fashion Q
08.2023 - 10.2023
Crew Member
McDonald's
12.2021 - 01.2023
Sierra Vista High School