Jocelyn Herrera Castillo
West Valley City,UT
Summary
Knowledgeable and dedicated customer service professionalism. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Account Manager
Your Employment Solutions
03.2020 - 05.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Developed and implemented plans to improve recruitment process.
Manager
Taco Bell
04.2015 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
First Choice Money Center
02.2013 - 03.2015
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loan applications, payments and monitored progress from start to finish.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Associate of Science - Dental Hygiene
Salt Lake Community College
Salt Lake City, UT06.2027
High School Diploma -
Hunter High School
West Valley City, UT06.2014
Skills
- Strong Lead Development Skills
- Account Verification
- Payment Collecting
- Account Management
- Managing Multiple Tasks
- Resolving Customer Issues
- Delinquent Accounts Monitoring
- Client Needs Assessment
- Customer Satisfaction
- Financial Transactions
- Clerical Support
- Active Listening Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
Your Employment Solutions
03.2020 - 05.2022
Manager
Taco Bell
04.2015 - 12.2019
Assistant Manager
First Choice Money Center
02.2013 - 03.2015
Associate of Science - Dental Hygiene
Salt Lake Community College
High School Diploma -
Hunter High School
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