Jocelyn Hoitsma
Jonesboro,GA
Summary
Dynamic, influential, and transformational professional with over 20 years of diverse experience. Experience and comprehensive education in business administration, social services (with a specialization in behavioral health/mental health), law enforcement and other various areas. Seeking to leverage broad range of skill sets and qualifications by obtaining a long-term position and contribute to the development and overall success of an organization.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Forest Park Recreation& Leisure Department
04.2023 - Current
- Provided administrative support to the director of recreational activities.
- Supported planning and coordination of community special events, including recruitment and training of volunteers.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Executed record filing system to improve document organization and management.
- Performed frequent data entry into Excel sheets for daily deposits.
- Interacted with customers professionally by phone, email, or in person to provide information and direct them to desired staff members.
- Executed record filing system to improve document organization and management.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Detention Officer
Fulton County Sheriff’s Department (Mental Health Unit)
12.2020 - 02.2022
- Monitor over 125 inmates in the mental health unit within a 218-bed, 50,000 sq. Ft Jail
- Helped to plan and implement confidential, one-on-one weekly counseling sessions with at-risk inmates, which led to a 5% decline in suicide attempts and actual suicides.
- Reduced injuries by 20% since beginning of employment through thorough contraband searches
- Oversee the health of inmates and provide emergency assistance as needed, including but not limited to disasters, and accidents to include but not limited to CPR, first aid, apprehension of escaping/escaped inmates, implementation of evacuation procedures, etc
- Process a variety of documentation associated with department/division operations within designated time limits and per established procedures, such as CompStat profile sheets, Jrosters inventory sheets, and medical/sick call sheets.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
Event Coordinator
Custom Living Events
Atlanta, GA
03.2015 - 12.2020
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Conferred with customers to gather event requirements and explore opportunities.
- Designed contracts, collected fees, and booked venues for events.
- Coordinated and allocated equipment, supplies and staff for events.
Patient Care Technician
Long Island Community Hospital
Patchogue, NY
12.2010 - 08.2014
- Provided guidance to PCTs on how to accurately document patient information into the medical record system.
- Demonstrated effective communication strategies when interacting with patients, families, and staff members.
- Adhered to all hospital protocols when dealing with hazardous materials or infectious diseases.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Executive Administrative Assistant
Xsposure Image Group
Great Neck, NY
06.2003 - 08.2014
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Coordinated communications between departments to ensure timely completion of projects.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Created PowerPoint presentations used for diverse business needs.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Education
Associate of Applied Science -
Suffolk Community College
Brentwood, NYSkills
- Dispute Resolution
- Critical Situation Response
- Collaborator
- Event Planning
- Reports
- Prioritization of Tasks
- Product/Service Knowledge
- Customer Engagement
- Problem solving
- Client relations
- Vendor Management
- Collaboration
- Research
- Expense Management
- Marketing
- Public relations
- Project Management
- Invoice Processing
- Calendar Management
- Meeting planning
- Check processing
- Scheduling
- Spreadsheet Management
- Quality Assurance
- Critical Thinking
- Performance Improvement
- Inventory supplies
- Training and coaching
- Dedicated Team Player
- Meticulous attention to detail
- Sensitive material handling
- Cost-benefit analysis
- Cross-functional coordination
- Failure resolution
References
References available upon request.
Timeline
Administrative Assistant
Forest Park Recreation& Leisure Department
04.2023 - Current
Detention Officer
Fulton County Sheriff’s Department (Mental Health Unit)
12.2020 - 02.2022
Event Coordinator
Custom Living Events
03.2015 - 12.2020
Patient Care Technician
Long Island Community Hospital
12.2010 - 08.2014
Executive Administrative Assistant
Xsposure Image Group
06.2003 - 08.2014
Associate of Applied Science -
Suffolk Community College
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