Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Hombrebueno

Honolulu,HI

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes, utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Field Consultant

7-eleven Hawaii
04.2021 - Current
  • Enhanced client satisfaction by providing expert field consultation and troubleshooting services.
  • Streamlined project management processes for increased efficiency and timely completion of assignments.
  • Developed strong relationships with clients through consistent communication and attentive customer service.
  • Delivered high-quality technical support, resolving complex issues for various clients across multiple industries.
  • Trained junior field consultants, boosting team performance and overall productivity.
  • Collaborated with cross-functional teams to ensure seamless integration of field services with other departments.
  • Optimized resource allocation by developing effective scheduling and deployment strategies for field staff.
  • Implemented process improvements that led to reduced operational costs and increased profitability for the company.
  • Conducted comprehensive site assessments to identify potential risks and provide informed recommendations for mitigation measures.
  • Managed large-scale projects, ensuring on-time delivery within scope and budget constraints.
  • Evaluated existing systems and procedures, recommending innovative solutions that enhanced operational efficiency.

Assistant Operations Manager

7-eleven Hawaii
02.2013 - 03.2021
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
  • Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
  • Increased customer satisfaction levels by addressing concerns promptly and implementing feedback-driven improvements.

Field Consultant

7-eleven Hawaii
03.2006 - 01.2013
  • Improved client satisfaction by providing customized field consulting services tailored to their specific needs.
  • Streamlined operations for increased efficiency by conducting thorough assessments and recommending actionable solutions.
  • Enhanced team performance with regular training sessions and performance evaluations, fostering professional growth.
  • Developed strong relationships with clients, ensuring ongoing business opportunities and referrals.
  • Implemented cost-saving measures, identifying areas for improvement and recommending changes that positively impacted the bottom line.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and deliver results.
  • Provided expert guidance on industry standards and best practices, elevating the quality of service offered to clients.
  • Collaborated closely with cross-functional teams to develop comprehensive strategies for addressing client challenges.
  • Conducted in-depth research and analysis to inform recommendations, driving data-driven decision-making processes.
  • Facilitated effective communication between clients and internal teams, ensuring alignment on project goals and expectations.

Store Manager

7-eleven Hawaii
03.2002 - 02.2006
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Assistant Store Manager

7-eleven Hawaii
07.2000 - 02.2002
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Lead Sales Associate

7-eleven Hawaii
08.1999 - 06.2000
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Analyzed sales data to identify trends and opportunities for growth within the market.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Conducted regular competitor analyses for better understanding of the market landscape and positioning.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Streamlined store operations, reducing operational costs while maintaining high levels of customer service.

Sales Associate

7-eleven Hawaii
03.1997 - 07.1999
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

Bachelor of Arts - Medical Administration

University of Hawaii - West Oahu
Kapolei, HI
05.2027

Associate of Arts - Liberal Arts

Windward Community College
Kaneohe, HI
05.2023

High School Diploma -

Farrington High School
Honolulu, HI
06.1996

Skills

  • Operations Management
  • Project Management
  • Cross-functional Collaboration
  • Market Research
  • Adaptability
  • Attention to Detail
  • Change Management
  • Customer Service

Certification


  • NHA Training - Certified Medical Administrative Assistant - August 2022
  • Soft Skills Training - Hawaii Employers Council - January 2024

Timeline

Senior Field Consultant

7-eleven Hawaii
04.2021 - Current

Assistant Operations Manager

7-eleven Hawaii
02.2013 - 03.2021

Field Consultant

7-eleven Hawaii
03.2006 - 01.2013

Store Manager

7-eleven Hawaii
03.2002 - 02.2006

Assistant Store Manager

7-eleven Hawaii
07.2000 - 02.2002

Lead Sales Associate

7-eleven Hawaii
08.1999 - 06.2000

Sales Associate

7-eleven Hawaii
03.1997 - 07.1999

Bachelor of Arts - Medical Administration

University of Hawaii - West Oahu

Associate of Arts - Liberal Arts

Windward Community College

High School Diploma -

Farrington High School

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Jocelyn Hombrebueno