Jocelyn Hostetler
Fridley,MN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Friendly with experience in fast-casual and counter service. Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader. Detailed organizer of service operations with versatility in stressful circumstances. Dedicated food service professional well-versed in food and beverage operations and guest services.
Overview
1
1
year of professional experience
Work History
Server
Leeann Chin
Champlin, Minnesota
08.2021 - 08.2022
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Highschool Diploma -
Champlin Park Highschool
Champlin, MN06.2022
Skills
- Ability to Lift 30 Pounds
- Food and Beverage Service
- Cool Under Pressure
- Conflict and Complaint Resolution
- Warm and Friendly
- Transactions and Cash Handling
- Team Player
- Guest Satisfaction
- Billing and Payment Processing
- Sales Expertise
- Stocking and Replenishing
Timeline
Server
Leeann Chin
08.2021 - 08.2022
Highschool Diploma -
Champlin Park Highschool
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