Jocelyn Jaramillo
Delaware,OH
Summary
Driven by a passion for excellence and a strong work ethic throughout all of my jobs, I honed my expertise in all fields. Recognized for improving customer satisfaction rates significantly, I excel in multitasking and prioritizing tasks efficiently, ensuring top-notch service delivery and workplace safety. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
House Cleaner
Real World Cleaning Services
08.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
Residential House Cleaner
Ohio Wesleyan University
01.2017 - 01.2020
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
- Regularly updated personal knowledge of industry best practices by staying informed about new products and methods.
- Adhered to strict safety protocols while using various cleaning products and equipment, minimizing accidents or injuries on the job.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
Customer Service Representative
Planet Fitness
02.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Shift Supervisor
Tim Hortons
03.2014 - 12.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Education
Master Of Cannabis - Medical Cannabis
Cannabis Training University
Ohio05.2024
High School Diploma -
Rutherford B Hayes High School
Delaware, OH06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Conflict Resolution
- Scheduling
- Product Knowledge
- Team Development
- Staff Training
- Quality Control
- Brand representation
- Health and safety compliance
- Household Management
- Payment Collection
- Eco-friendly Practices
- Excellent oral and written communication
- Physically strong
- Time Management
- Multitasking and Prioritizing
- Electronic Communication
- Cleaning and sanitization
Timeline
House Cleaner
Real World Cleaning Services
08.2020 - Current
Residential House Cleaner
Ohio Wesleyan University
01.2017 - 01.2020
Customer Service Representative
Planet Fitness
02.2016 - 01.2017
Shift Supervisor
Tim Hortons
03.2014 - 12.2015
Master Of Cannabis - Medical Cannabis
Cannabis Training University
High School Diploma -
Rutherford B Hayes High School