Jocelyn Jaramillo
Riverside,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Core Staffing Solutions
05.2024 - 11.2024
- Answered phone calls and directed callers to appropriate personnel, scheduled appointments, signed for incoming packages
- Assisted clients with hiring applications, scanned identification, created profiles, and entered appropriate data into system
- Provided administrative support to ensure efficient office operations
- Responded to emails and other digital queries and correspondence
- Input and updated information in databases and spreadsheets
- Operated and maintained office equipment, including printers, copiers, and fax machines
- Distributed paychecks and paystubs to clients, weekly
- Worked closely with other administrative staff and supported other colleagues as needed
Cashier, Sales Floor Supervisor, Receiving Clerk
Burlington
03.2023 - 05.2024
- Greeted customers in a welcoming manner, answering any questions they had about products and services
- Efficiently operated cash registers, accurately processing payments by cash, check, credit/debit card, gift card
- Captured and fulfilled customer concerns over the phone regarding store operations, order placement and product information
- Managed returns/exchanges of merchandise in accordance with store policies
- Optimized sales floor presentation, along with following shrink and inventory flow
- Training, developing, and coaching associates
- Taking on opening and closing duties when another supervisor is absent
Cashier, Courtesy Clerk, Bakery Clerk
Ralphs
04.2020 - 03.2023
- Supported customer needs and attentive towards any concerns
- Processed transactions efficiently and in a timely manner
- Worked closely with front end supervisors and other team members
- Precisely processed customer orders via phone, preparing and fulfilling customer requests
- Executed all standard procedures of health and safety plans
- Maintained up to date knowledge of products, current sales, and promotions
- Extensive labor, retrieving carts from parking lot to facilitate customer needs
- Packaging, labeling and handling baked goods
- Preserved a safe and sanitary department space at all times
- Replenished shelves and maintained inventory levels accurately
Education
Diploma -
Paloma Valley High School
Certificate of Achievement - Business Administration
Mt. San Jacinto College
Menifee, CA02.2025
Skills
- Customer service
- Administrative support
- Microsoft Word/Excel
- Computer skills
- Clerical support
- POS systems
- Hands-on oriented
- Retail merchandising
- Cash-Handling
- Documentation and recordkeeping
- Multi-line phone systems
- Reliability and punctuality
Other Achievements
Seal of Biliteracy, 2020, Studied and attained proficiency in Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Core Staffing Solutions
05.2024 - 11.2024
Cashier, Sales Floor Supervisor, Receiving Clerk
Burlington
03.2023 - 05.2024
Cashier, Courtesy Clerk, Bakery Clerk
Ralphs
04.2020 - 03.2023
Certificate of Achievement - Business Administration
Mt. San Jacinto College
Diploma -
Paloma Valley High School
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