Jocelyn Jensen
Salt Lake City,UT
Summary
Dynamic visual merchandiser with a proven track record at The Home Depot, excelling in customer engagement and strategic creativity. Expert in retail visual merchandising and display building, I enhanced product placement and optimized inventory management, resulting in improved customer satisfaction and increased sales. Strong collaborator with a focus on impactful brand alignment.
Overview
14
14
years of professional experience
Work History
Visual Merchandiser
The Home Depot Store
02.2024 - 10.2025
- Designed engaging product displays to enhance customer experience and drive sales.
- Collaborated with team to implement seasonal merchandising strategies effectively.
- Analyzed sales trends to optimize product placement and inventory management.
- Maintained visual standards by ensuring adherence to corporate guidelines and policies.
- Assisted in training new staff on visual merchandising techniques and best practices.
- Utilized planograms to create visually appealing store layouts that attract customers.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
ASM of Retail Sroes
Salt Lake Airport
10.2021 - 02.2023
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Manager
Title Nine
03.2015 - 09.2020
- Led daily operations, ensuring efficient workflow and optimal team performance.
- Developed training programs to enhance staff skills and customer engagement.
- Implemented inventory management systems, reducing stock discrepancies by streamlining processes.
- Analyzed sales data to drive strategic merchandising decisions and improve product placement.
- Fostered positive team culture, enhancing employee morale and retention rates.
- Executed promotional strategies that increased store foot traffic during peak seasons.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Operations Manager/Sales Manager
Pottery Barn Kids
05.2011 - 08.2019
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Led cross-functional teams to implement strategic initiatives that improved service delivery and customer satisfaction.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations and best practices.
- Analyzed performance data to identify areas for improvement and initiated targeted training programs for staff development.
- Oversaw inventory management systems, reducing discrepancies and ensuring timely stock replenishment for operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Collaborated with marketing to create promotional campaigns that increased brand awareness and engagement.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Bachelor of Science - General Studies
Pharmacy Tech
Salt Lake City, UTAssociate of Science - General Studies
University of Utah
Salt Lake City, UT06-2005
Skills
- Strong familiarity with product capabilities
- Retail visual merchandising
- Customer engagement
- Strategic creativity
- Visual storytelling
- Customer experience
- Marketing prowess
- Display building
- Interior retail displays
- Overstock strategy
- In-store event display management
- Planogram resets
- Team collaboration
- Problem-solving
- Product placement
- Overstock management
- In-store event promotion
- Brand alignment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
4941 Naniloa dr
SLC, UT
84117
(801)5608985
Timeline
Visual Merchandiser
The Home Depot Store
02.2024 - 10.2025
ASM of Retail Sroes
Salt Lake Airport
10.2021 - 02.2023
Store Manager
Title Nine
03.2015 - 09.2020
Operations Manager/Sales Manager
Pottery Barn Kids
05.2011 - 08.2019
Bachelor of Science - General Studies
Pharmacy Tech
Associate of Science - General Studies
University of Utah