Summary
Overview
Work History
Education
Skills
Work Availability
Additional Information
Timeline
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Jocelyn Jensen

Jocelyn Jensen

Salt Lake City,UT

Summary

Dynamic visual merchandiser with a proven track record at The Home Depot, excelling in customer engagement and strategic creativity. Expert in retail visual merchandising and display building, I enhanced product placement and optimized inventory management, resulting in improved customer satisfaction and increased sales. Strong collaborator with a focus on impactful brand alignment.

Overview

14
14
years of professional experience

Work History

Visual Merchandiser

The Home Depot Store
02.2024 - 10.2025
  • Designed engaging product displays to enhance customer experience and drive sales.
  • Collaborated with team to implement seasonal merchandising strategies effectively.
  • Analyzed sales trends to optimize product placement and inventory management.
  • Maintained visual standards by ensuring adherence to corporate guidelines and policies.
  • Assisted in training new staff on visual merchandising techniques and best practices.
  • Utilized planograms to create visually appealing store layouts that attract customers.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.

ASM of Retail Sroes

Salt Lake Airport
10.2021 - 02.2023
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Manager

Title Nine
03.2015 - 09.2020
  • Led daily operations, ensuring efficient workflow and optimal team performance.
  • Developed training programs to enhance staff skills and customer engagement.
  • Implemented inventory management systems, reducing stock discrepancies by streamlining processes.
  • Analyzed sales data to drive strategic merchandising decisions and improve product placement.
  • Fostered positive team culture, enhancing employee morale and retention rates.
  • Executed promotional strategies that increased store foot traffic during peak seasons.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Operations Manager/Sales Manager

Pottery Barn Kids
05.2011 - 08.2019
  • Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
  • Led cross-functional teams to implement strategic initiatives that improved service delivery and customer satisfaction.
  • Developed and maintained standard operating procedures to ensure compliance with industry regulations and best practices.
  • Analyzed performance data to identify areas for improvement and initiated targeted training programs for staff development.
  • Oversaw inventory management systems, reducing discrepancies and ensuring timely stock replenishment for operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Collaborated with marketing to create promotional campaigns that increased brand awareness and engagement.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Attended industry events and conventions to expain sales opportunities.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

Bachelor of Science - General Studies

Pharmacy Tech
Salt Lake City, UT

Associate of Science - General Studies

University of Utah
Salt Lake City, UT
06-2005

Skills

  • Strong familiarity with product capabilities
  • Retail visual merchandising
  • Customer engagement
  • Strategic creativity
  • Visual storytelling
  • Customer experience
  • Marketing prowess
  • Display building
  • Interior retail displays
  • Overstock strategy
  • In-store event display management
  • Planogram resets
  • Team collaboration
  • Problem-solving
  • Product placement
  • Overstock management
  • In-store event promotion
  • Brand alignment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

4941 Naniloa dr

SLC, UT

84117

(801)5608985

Timeline

Visual Merchandiser

The Home Depot Store
02.2024 - 10.2025

ASM of Retail Sroes

Salt Lake Airport
10.2021 - 02.2023

Store Manager

Title Nine
03.2015 - 09.2020

Operations Manager/Sales Manager

Pottery Barn Kids
05.2011 - 08.2019

Bachelor of Science - General Studies

Pharmacy Tech

Associate of Science - General Studies

University of Utah